Pharmacy Assistant

Shoppers Drug Mart; Hamilton; On-site; CAD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Assistant to join their team. In this role, you will assist in dispensing prescriptions and delivering exceptional pharmacy services while ensuring compliance with industry standards. You'll have the opportunity to work closely with customers, providing them with the support they need in a friendly and efficient manner. This position offers a chance to grow in a supportive environment that values diversity and community engagement. If you're passionate about healthcare and customer service, this is the perfect opportunity for you.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning through Academy

Qualifications

• High School Diploma required, Pharmacy Assistant Diploma preferred.
• Previous pharmacy experience is a plus.

Responsibilities

• Assist with dispensing prescriptions and pharmacy services.
• Provide excellent customer service and manage prescription workflow.
• Maintain confidentiality and adhere to pharmacy standards.

Skills

Organizational Skills

Multitasking

Problem-solving

Attention to Detail

Education

High School Diploma

Pharmacy Assistant Diploma

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, participate in the maintenance and operations of the Pharmacy according to the Pharmacy Standards of Practice, and provide superior, timely, and pleasant service to customers.

Duties & Responsibilities:

1. Customer Service:
   • Greet customers promptly and gather prescription information according to Standards.
   • Perform duties in priority according to Role assigned on Role Assignment Schedule.
   • Refer clinical inquiries to the pharmacist.
   • Set realistic customer expectations regarding wait times.
   • Locate and cash out prescriptions and ancillary items.
   • Ensure customers requiring counseling are referred to the Pharmacist.
   • Maintain and control the cash register in the dispensary.
   • Adhere to all confidentiality and privacy requirements.
2. Administration:
   • Receive new and repeat prescription orders following Standard Operating Procedures.
   • Prepare and submit orders, excluding controlled drugs and narcotics.
   • Handle third-party billing, both online and manual accounts.
   • Answer telephone calls and refer to a pharmacist when necessary.
   • Manage incoming faxes according to Pharmacy Standards of Practice.
   • Assist pharmacist in coordinating call backs.
   • File completed documentation accurately as per Pharmacy Standards of Practice.
3. Prescription Workflow:
   • Assist in prescription preparation adhering to company standards and professional services.
   • Data entry for new prescriptions and managing refill requests.
   • Select medications to fill prescriptions according to Pharmacy Standards of Practice.
   • Count, measure, package, and label prescriptions efficiently, following standards.
   • Enter and maintain data accurately within Pharmacy systems.
4. Skills & Qualifications:
   • High School Diploma.
   • Diploma from a Pharmacy Assistant credited course preferred.
   • Previous pharmacy experience preferred.
   • Effective organizational skills and ability to multitask.
   • Problem-solving skills.
   • Strong attention to detail.

J2WRXA

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while benefiting from the support of a national brand. Enjoy a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as an opportunity to better serve their communities. They strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.