Educator/Key Holder

Tokyo Smoke; Happy Valley-Goose Bay; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tokyo Smoke is seeking an Educator who can lead the store floor, coach educators, and deliver exceptional customer experiences while upholding brand standards. You will drive sales, manage day-to-day operations, and ensure compliance with cannabis regulations and company policies.

This role involves opening and closing duties and acting as a strong store ambassador within the community. You will train team members, develop talent, and foster relationships with customers and local businesses to

Qualifications

• Minimum 1–3 years floor management experience.
• Proven ability to train others and retain talent.
• Strong leadership and coaching skills to develop a sales team.
• Excellent verbal and written communication; highly organized.

Responsibilities

• Use strong floor management to run day-to-day store operations and drive sales.
• Train and coach educators on product education and customer experience.
• Ensure sales targets and business metrics are met.
• Lead by example with exceptional customer service and brand standards.
• Maintain compliance with cannabis regulations and company policies.
• Open/close duties as needed and promote a positive work culture.
• Build relationships with local businesses and participate in community events.
• Stay up-to-date on product knowledge and promotions.

Skills

Floor management

Leadership

Coaching

Staff training

Customer service

Time management

Organization

Communication

Cannabis retail knowledge

Regulatory compliance

Job description

Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of leading an engaged team and coaching in the moment to ensure Educators can provide a high-quality customer experience. You understand what it means to be a brand ambassador for Tokyo Smoke inside and outside of our stores.

Successful candidates will receive additional training to perform Key Holder responsibilities, including opening and closing the store. Employees are eligible for the Key Holder hourly premium for any shifts in which they are scheduled to complete these duties.

Responsibilities

• Use strong floor management skills to manage the day-to-day operations of the store and drive sales
• Train and coach educators on product education and ensure an intentional customer experience
• Ensure sales targets and business metrics are met
• Lead by example and deliver exceptional, intentional customer service
• Seize opportunities to improve business results and build an engaged team
• Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
• Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
• Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
• Build and cultivate lasting customer relationships and enable all staff members to do the same
• Demonstrate strong time management and organization skills to keep priorities in focus
• Create relationships with local businesses and participate in community events
• Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
• Enforce all company policies and programs, ensuring compliance
• Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
• Complete tasks as assigned by the Store Manager and Assistant Store Manager
• May be responsible for selling and promoting tobacco vape products from an in-store pop-up stand in accordance with company policies and all applicable regulations (Store dependent)
• Other duties as assigned

Qualifications

• Minimum 1-3 years floor management experience
• Resourceful, creative and solution-oriented
• Ability to work plan, prioritize and organize
• A leader with a proven ability to train others and retain talent
• Strong floor leadership and coaching skills to develop and motivate a sales team
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Strong verbal and written communication skills and excellent organizational skills
• You are passionate about cannabis and are excited to bring it to market for recreational purposes
• You are open to feedback and coaching
• You demonstrate high levels of integrity and personal responsibility
• You are trustworthy and customer-oriented
• Bonus points if you’ve worked in a regulated environment before

Requirements

• Minimum age 19 years old or age as specified by the provincial government
• Able to lift boxes 5-30 lbs
• Must be flexible with hours of work and be comfortable with ever changing duties
• Criminal Background check required

Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.