Education Specialist

Phorest; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global salon software company is looking for an Educator to enhance customer engagement and product adoption through training and educational content. This remote role requires 3+ years of experience, strong communication skills, and a solid understanding of salon operations. The Educator will deliver webinars, create comprehensive educational materials, and actively engage with customers to provide support. The position offers competitive benefits and a collaborative work environment.

Benefits

Fully employer-paid medical, dental, and life insurance

401(k) options

In-house coaching and online learning resources

Regular social events

Employee Resource Groups

Qualifications

• 3+ years of proven experience in customer education or similar roles.
• Strong understanding of salon operations and best practices.
• Available to travel at least once per month.

Responsibilities

• Create educational content for Phorest salon software.
• Deliver webinars and in-person training sessions.
• Engage with salon customers to understand their needs.
• Develop churn reduction strategies through education.

Skills

Communication skills

Presentation skills

Problem-solving abilities

Time management

Self-motivated

Tools

Phorest salon software

Learning management systems (LMS)

Zoom Sessions

Job description

Hiring Location

This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

• USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
• Canada: Ontario, Quebec

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

We are seeking an experienced and passionate Educator to join our team. In this role, you will be responsible for creating educational content, conducting webinars, and delivering training programs to help salon owners and professionals maximize their use of Phorest salon software. Your primary goal will be to enhance customer engagement, increase product adoption, and ultimately reduce customer churn.

What You'll Do

1. Content Creation:

   • Complement the comprehensive educational materials, including videos, tutorials, guides, and step-by-step instructions, covering the features and functionalities of Phorest salon software provided by our Global Education Team.

   • Collaborate with subject matter experts and our Product Marketing Manager to ensure the accuracy and relevance of the content.

   • Continuously update and maintain existing educational resources to reflect software updates and industry best practices.

2. Webinar and In-Person Training Facilitation:

   • Plan, organize, and deliver engaging live webinars and virtual training sessions for salon owners, managers, and staff. (10+ webinars per week)

   • Ensure a seamless and interactive learning experience by incorporating real-world examples, case studies, and best practices.

   • Respond to participant questions and provide actionable solutions to their challenges.

   • Handle all pre- and post-session communications with attendees through our webinar platform.

   • Comfortable delivering in-person education at our customers' businesses when necessary.

3. Customer Engagement and Support:

   • Actively engage with salon customers through various channels (e.g., forums, social media, email) to understand their needs, pain points, and areas of confusion.

   • Manage and promote our Facebook education group

   • Provide personalized guidance and support to help customers overcome obstacles and maximize their software utilization.

   • Identify opportunities for improvement and communicate feedback to the product and development teams.

4. Churn Reduction Strategies:

   • Develop and implement targeted educational campaigns and interventions to address common pain points and increase customer satisfaction.

   • Collaborate with customer success and support teams to identify at-risk customers and provide tailored training and resources to prevent churn.

Who You Are

• 3+ years of proven experience in delivering training, creating educational content, or working in a customer education role.

• Exceptional communication and presentation skills, with the ability to explain complex concepts in a clear and engaging manner.

• Strong understanding of salon operations, workflows, and industry best practices.

• Proficient in using Phorest salon software and its various features and functionalities.

• Familiarity with learning management systems (LMS) and webinar platforms. Experience with Zoom Sessions is a bonus, but not required

• Excellent problem-solving and analytical skills, with the ability to identify customer pain points and develop effective solutions.

• Self-motivated and proactive, with a passion for continuous learning and improvement.

• Excellent time management and organisational skills, with the ability to handle multiple projects simultaneously.

• Must be available to travel at least once per month and be comfortable presenting to large audiences.

Benefits

🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

😎We like to have fun, build camaraderie through regular social events.

👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.