Education Abroad Coordinator

Brock University; Lincoln; On-site; CAD 56,000 - 57,000; Full time

Job summary

A leading Canadian university in Ontario is seeking an Education Abroad Coordinator to manage international learning programs and support students in their study abroad experiences. The role involves serving as the primary contact for students, facilitating orientations, and administering application processes. The ideal candidate will possess an undergraduate degree, strong interpersonal skills, and experience in global mobility programs. This position offers a fixed-term contract with comprehensive benefits, including health coverage and a supportive work environment.

Benefits

Health & Dental Benefits

Pension Plan

Vacation: Up to 3 weeks per year

Flexible Work Arrangements

Qualifications

• Strong understanding of university-level international mobility and exchange programming.
• Experience managing intercultural learning and engagement.
• Valid passport required for travel.

Responsibilities

• Serve as primary contact for exchange and study abroad learners.
• Administer the nomination and application process.
• Facilitate orientations for incoming and outgoing students.

Skills

Intercultural communication

Database management

Communication skills

Project management

Inclusivity promotion

Education

Undergraduate degree in a related discipline

Tools

MS Office

Qualtrics

Workday

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton‑Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:December 7, 2025 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note, this is a fixed‑term contract set to conclude in December 2026.

About the Role:

Reporting to the Manager, International Learning Programs the incumbent plays a key role in advancing the university’s internationalization and engagement goals by raising awareness and encouraging participation in Brock’s international learning opportunities. The Education Abroad Coordinator serves as the primary point of contact for both outgoing and incoming students and oversees all related communication channels. The incumbent provides comprehensive support to students throughout every phase of their international learning experience, including inquiries about Exchange, Study Abroad, and Double Degree programs, while promoting these opportunities and coordinating with internal stakeholders to ensure a smooth and enriching journey.

The Education Abroad Coordinator will:

• Serve as the primary contact for current and future outbound and inbound undergraduate and graduate, Exchange, Double Degree and study abroad learners;
• Provide pertinent information for all undergraduate and graduate, Exchange, Double Degree and study abroad learners (accommodation, flights, courses, student IT systems, finance, etc.) and responds to partner, internal and learner‑driven inquiries;
• Facilitate pre‑departure orientations for each cohort of learners during first year;
• Administer the nomination and application process with partner schools, Double Degree learners and undergraduate learners;
• Administer the track selection process for outbound undergraduate – Double Degree learners including responding to enquiries prior to selection and participating in –recruitment activities;
• Review transcripts from partner schools and determines transfer credits based on previously approved equivalencies, ensuring all transfer credits are applied to the student record;
• Facilitate on‑arrival orientation for Exchange, Double Degree and Study Abroad learners and guides learners through the course registration processes prior to arrival;
• Advise students on the best time and locations for exchange during their academic career;
• Manage the course approval process for all exchange learners, including corresponding with various departments on course equivalencies, providing and tracking approvals, and working with Academic Advising to ensure GSB learners meet academic requirements;
• Facilitate pre‑departure and academic orientation for outbound undergraduate learners;
• Support the Manager, International Learning Programs, with promoting safety abroad through internal processes, such as the risk management office, as well as with International SOS (ISOS);
• Support initiatives and liaise with Student Life, Faculty of Graduate Studies, and other campus partners to promote intercultural competencies opportunities dedicated to the development of global‑minded graduates;
• Coordinate and help facilitate intercultural learning and development for all Brock students, in coordination with campus partners such as Student Life, Career Education, Experiential Education and Alumni;
• Promote the continued student enrollment of the “Global Domain” within the Campus Wide Co‑Curriculum (CWC) in partnership with Student Life;
• Serves as focal point for social media, marketing and on‑campus promotion of international programs;
• Represents Brock at recruitment events and school visits.

Key Skills and Experience:

• Undergraduate degree in a related discipline (e.g., Business Administration) or the equivalent combination of education and experience would be considered;
• Valid passport required for domestic and international travel;
• Experience administering global mobility and experiential learning programs;
• Developed understanding of university‑level international mobility and exchange programming;
• Demonstrated understanding and experience managing intercultural learning and engagement;
• Proficiency in MS Office (Word, Teams, Excel, PowerPoint, SharePoint, Outlook, etc.);
• Experience with database management software, web‑based survey software (e.g., Qualtrics) and other web application software (e.g., Workday);
• Promotes and embodies inclusivity and respect within the workplace and the broader community;
• Excellent interpersonal and communication skills including the ability to develop and maintain effective working relationships across diverse groups and at a senior level;
• Excellent written communication skills with proven ability to produce clear, succinct reports and documents for external audience and/or senior leaders;
• Ability to professionally handle sensitive and confidential information;
• Ability to compile, analyze, and interpret data from a variety of sources;
• Ability to independently design, implement, manage and execute multiple projects simultaneously;
• Ability to think globally and apply experiences in a creative and strategic manner;
• Maintain highest level of accuracy and alertness for decisions made, information given, materials processed, particularly under strict deadlines.

Preferred or Asset Skills:

• Understanding of University’s policies and procedures requirements;
• Previous experience in global mobility, exchange and experiential learning;
• Demonstrated intercultural communications and effectiveness competence developed through prior experience;
• Demonstrated experience in a public sector or educational environment.

Salary and Total Rewards:

• Job Grade J, Salary Scale ($56,506-$91,627);
• Target Hiring Range: $56,506-$57,000*;
• This is a fixed‑term contract that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Option of a hybrid work schedule based on operational needs.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student‑centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier‑free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received . C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.