Edmonton Banking: Customer Service Pro (Temporary, In-Office)

General Bank of Canada; Alberta; On-site; CAD 39,000 - 54,000; Full time

Job summary

A leading bank in Alberta is seeking a temporary full-time Customer Service Representative to join its team. The ideal candidate will handle customer inquiries through calls and emails, ensuring high service standards. Qualifications include a high school diploma, customer service experience, and proficiency in MS Office. The role offers a salary range of $39,206.25 to $53,043.75 and opportunities for growth. Working hours require flexibility, and the workplace model is in-office.

Benefits

Group benefits including health, dental and vision care

Matched retirement savings plan

Generous paid time off

Qualifications

• Previous customer service experience is required.
• A minimum high school diploma is required.
• Intermediate skills in MS Office (Word, Excel, Outlook) are required.
• Previous experience in a fast-paced call centre environment is required.

Responsibilities

• Meet and exceed Customer Service standards.
• Assist customers with inquiries via calls and emails.
• Maintain composure during challenging situations.
• Ensure customer satisfaction by providing helpful solutions.
• Communicate about loan payouts and related issues.

Skills

Customer service experience

Communication skills

Problem-solving

Active listening

Education

High school diploma

Post-secondary education in administration/business or finance

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading bank in Alberta is seeking a temporary full-time Customer Service Representative to join its team. The ideal candidate will handle customer inquiries through calls and emails, ensuring high service standards. Qualifications include a high school diploma, customer service experience, and proficiency in MS Office. The role offers a salary range of $39,206.25 to $53,043.75 and opportunities for growth. Working hours require flexibility, and the workplace model is in-office.