EDI & Retail Integrations Analyst

Unique Appliances Ltd; Oakville; Hybrid; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Work from home Mondays

3 weeks vacation prorated

Comprehensive benefits after 3 months

Job summary

Unique Appliances Ltd. is seeking an experienced EDI & Retail Integrations Analyst to own the day‑to‑day electronic data interchange between our business, major retailers, marketplaces, 3PLs and internal systems.

You’ll manage ANSI X12 transactions, work with ERP/WMS environments, and support onboarding, error handling and continuous improvement across North American partners. Strong communication, organization, and project‑management skills are essential.

Qualifications

• 3+ years of EDI/retail systems or equivalent experience.
• Hands-on experience supporting retailer EDI environments.
• Understanding of ANSI X12 and order‑to‑cash workflows.
• NetSuite experience is strongly preferred.
• Experience with SPS Commerce, CommerceHub/Rithum or similar EDI platforms.
• Experience in retail, wholesale or consumer‑products environments.

Responsibilities

• Lead EDI and integration projects from requirements gathering through testing and go‑live.
• Coordinate testing, certification, and production rollouts with retailers and partners.
• Monitor and resolve EDI transactions, failures and escalations.
• Work with internal teams and 3PLs to ensure accurate order and shipping data.
• Develop documentation and processes to reduce manual interventions and prevent repeat issues.
• Provide stakeholder updates on status, risks and timelines.

Skills

Excel

Data analysis

Project management

Communication

Problem solving

Organization

Tools

SPS Commerce

CommerceHub/Rithum

Wayfair Partner Home

Amazon Vendor/Seller Central

Walmart Retail Link

NetSuite

WMS

EDI platforms

Job description

Unique Appliances Ltd. has over 50 years of expertise in engineering and manufacturing high-quality appliances, making it a trusted one‑stop shop for a diverse range of products. From stylish convection gas ranges to retro appliance pairs available in various sizes and colors, Unique offers something for every home. The company is also a pioneer in off‑grid kitchen solutions, offering battery ignition propane and solar DC appliances that combine innovation with exceptional quality. Unique Appliances is committed to bringing efficient and stylish solutions to homes, whether on or off the grid.

Why Work for Us

At Unique Appliances, you’re not just joining a company — you’re joining a tight‑knit, growing team where your work has real impact. We offer:

• Meaningful work — You’ll directly support the systems that power our e‑commerce growth across North America
• A collaborative culture — Work closely with Sales, Operations, Accounting, and our E‑commerce Lead in an environment that values communication, problem‑solving, and continuous improvement
• Growth opportunities — As our digital and marketplace channels expand, so do opportunities to develop new skills and take on more responsibility
• Work from home Mondays — Enjoy a balanced work model with Mondays working from home, which supports productivity and well‑being
• Vacation program - 3 weeks of vacation annually, prorated in your first year
• Comprehensive benefits - health and dental benefits after 3 months of employment

Position Overview

We are looking for an experienced EDI & Retail Integrations Analyst to own and support the day‑to‑day electronic integration between our business, major retail customers, marketplaces, third‑party logistics providers, warehouses and internal systems.

This is a hands‑on role for someone who understands how orders move from a retailer or marketplace through EDI and eCommerce platforms, into an ERP/WMS environment, through fulfillment and shipping, and ultimately through invoicing and reconciliation.

The successful candidate will combine strong technical and analytical capabilities with exceptional communication, organization and project‑management skills. You will be the internal point person for EDI‑related implementations, retailer requirements, transaction failures, partner onboarding, escalations and continuous improvement.

Key Responsibilities

• Manage and support EDI integrations with major North American retailers and trading partners.
• Maintain a strong working knowledge of retailer‑specific EDI, routing, shipping, labeling, ASN, invoicing and vendor‑compliance requirements.
• Support trading partners including The Home Depot, Lowes, RONA, Walmart, Amazon, Wayfair, Costco, Best Buy and The Brick.
• Monitor daily EDI transaction flows and proactively identify failed, missing, duplicate or incorrect transactions.
• Investigate and resolve EDI errors from initial identification through root cause and permanent resolution.
• Coordinate new trading‑partner setup, testing, certification and production go‑live.
• Maintain documentation of retailer specifications, mappings, operating procedures and integration dependencies.

EDI Transactions, Platforms & Systems

• Working knowledge of common ANSI X12 transactions, including purchase orders, acknowledgments, ASNs, invoices, inventory, warehouse and carrier transactions.
• Experience supporting retail and eCommerce integrations using platforms such as SPS Commerce, CommerceHub/Rithum, Wayfair Partner Home, Amazon Vendor/Seller Central, Walmart Retail Link, NetSuite, WMS and 3PL systems, as well as EDI, SFTP, API, CSV/XML and related interfaces.
• Direct experience with every platform is not required; candidates should be comfortable learning and supporting comparable retail integration environments.

3PL, Warehouse & Transportation

• Work closely with internal operations teams, warehouses and 3PL partners to ensure accurate order, inventory and shipping information.
• Support integration between NetSuite, WMS platforms, EDI providers, retailers and 3PL systems.
• Troubleshoot warehouse‑order, ASN, inventory, tracking and shipment‑confirmation discrepancies. Assist with root‑cause investigation of chargebacks, compliance issues, routing failures and shipment discrepancies.
• Maintain familiarity with carrier identifiers including SCAC codes, routing requirements and retailer transportation requirements.
• Coordinate EDI or system changes with 3PL providers and carriers

Project Management & Implementation

• Lead EDI and integration projects from requirements gathering through testing, launch and post‑go‑live support.
• Develop implementation plans, testing scripts, issue logs and project timelines.
• Coordinate activities between retailers, EDI providers, IT resources, operations teams, finance, customer service, carriers and warehouses.
• Clearly communicate project status, risks, dependencies and unresolved issues.
• Manage multiple implementations and escalations simultaneously while maintaining appropriate priorities.
• Ensure changes are appropriately tested before production deployment.

Support & Escalations

• Act as the primary internal escalation point for EDI and retail integration issues.
• Own issues through resolution rather than simply forwarding tickets to third‑party providers.
• Communicate effectively with retailers, vendors and technology partners during high‑priority incidents.
• Coordinate escalations with SPS Commerce, CommerceHub/Rithum, marketplace support teams, 3PLs and other service providers.
• Identify recurring problems and implement permanent corrective actions.
• Develop monitoring, documentation and processes that reduce manual intervention and prevent repeat failures.

Qualifications

• 3+ years of relevant experience in EDI, retail systems, eCommerce integrations, supply chain systems or a comparable role.
• Hands‑on experience supporting retailer or distributor EDI environments.
• Understanding of ANSI X12 EDI transactions and order‑to‑cash workflows.
• Experience working with an ERP system; NetSuite experience is strongly preferred.
• Experience with SPS Commerce, CommerceHub/Rithum, TrueCommerce or a comparable EDI/integration platform.
• Experience supporting retail, wholesale, distribution or consumer‑products environments.
• Familiarity with WMS and 3PL fulfillment workflows.
• Strong understanding of purchase orders, order acknowledgments, inventory, ASNs, invoicing, tracking and fulfillment.
• Demonstrated troubleshooting and root‑cause‑analysis skills.
• Strong Excel and data‑analysis skills.
• Ability to interpret technical specifications, retailer routing guides and implementation documentation.

The Salary range for this job is: 70-75k