Edge Network Analyst

University of Alberta; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

The Edge Network Analyst will join the Network Operations Team at North Campus, Edmonton, to ensure the availability and reliability of the University of Alberta's network infrastructure, carrying out network maintenance tasks according to UofA standards and procedures.

You will monitor networked systems, perform testing and troubleshooting, document cabling and installations, and provide on-call support when required.

Qualifications

• Bachelor of Science in computing science, engineering or equivalent.
• Advanced Diploma in Computer Systems Networking and Telecommunications.
• Experience testing fiber using VFL, OLTS and OTDR.
• Experience using cable toner and network connectivity tester.
• Experience in an enterprise network environment.
• Experience in an educational environment.
• Strong analytical and organizational skills with problem solving.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and workloads.
• Certifications: CCNA, CFOT is a plus, Network+ and A+ are a plus.

Responsibilities

• Monitor daily operation of networked systems and applications.
• Follow procedures for installation, testing and troubleshooting of the network infrastructure.
• Patch and maintain network hardware.
• Install, test, implement, remove and troubleshoot network cabling, hardware and other equipment.
• Splice, terminate and test fibre optic cable.
• Create labels and document cabling infrastructure.
• Maintain accurate records of campus network.
• Respond to trouble calls and diagnose issues.
• Contribute to installation procedures and standards.
• Participate in projects as a team member.

Skills

Analytical skills

Organizational skills

Verbal & written communication

Time management

Prioritization

Problem solving

Team collaboration

Education

Bachelor of Science in computing science/engineering or equivalent

Advanced Diploma, Computer Systems Networking and Telecommunications

CCNA certification

CFOT certification

Network+ certification

A+ certification

Tools

Cable toner

Network tester

OLTS

OTDR

Fiber testing gear

Job description

Job Description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location

- This role is in-person at North Campus, Edmonton.

Position Summary

The Edge Network Analyst will work with the other members of the Network Operations Team to ensure the availability and reliability of University network infrastructure, carrying out network maintenance tasks following UofA standards and operational procedures.

Responsibilities

Operations:

• Monitors the daily operation of networked systems and applications. (including network switches, wireless access points, uninterruptible power supplies, racking, etc.)
• Follows predefined procedures on the installation, testing and troubleshooting of the network infrastructure.
• Patches and performs routine maintenance of network hardware.
• Installs, tests, implements, removes, and troubleshoots network cabling, hardware and other equipment (including network switches, wireless access points, uninterruptible power supplies, racking, etc.)
• Splices, terminates, and tests fibre optic cable.
• Creates labels and documents cabling infrastructure.
• Maintains accurate records of the University's campus network.
• Performs routine configuration hi everyone changes for network switch ports, including physical cabling as required.
• Performs switch software upgrades, replaces defective equipment, and maintains wiring closets to high standard for maintainability and sustainability.
• Monitors network for stability, proper configuration and usage.
• Researches and stays up to date on network cabling analytical tools
• Maintains network cabling tools

Design

• Assists in the design, documentation, and implementation of new and/or improved edge network connections.
• Provides accurate records of installation and repair work for reporting. Prepares network documentation.

Issue Resolution

• Analyzes and resolves assigned network problems.
• Responds to trouble calls; diagnose and develop solutions/repair.
• Troubleshoots and resolves malfunctions.
• Troubleshoots and resolves network connectivity issues.
• Troubleshoots and resolves technical issues and if required, provides on-call support for network, hardware, software and/or computer configuration. (including network switches, wireless access points, uninterruptible power supplies, racking, etc.)

Network Development

• Contributes to the development of installation procedures and standards. and submits recommendations for Improvements.
• Assists in evaluating new technology.
• Contributes to the planning for installations.

Project Work

• Serves as a project team member for projects.
• Follows predefined procedures on the installation, testing and troubleshooting of the network infrastructure.
• Patches network hardware.
• Installs, tests, implements, removes, and troubleshoots network cabling, hardware and other equipment (including network switches, wireless access points, uninterruptible power supplies, racking, etc.)
• Splices, terminates, and tests fibre optic cable, determines pass/fail and corrects issues
• Creates labels and documents cabling infrastructure including patch panels in TRs
• Works with clients, F&O Project Managers and Cabling/Edge Team Leader to both understand business needs and ensures project designs are updated correctly before the designs are sent to contractors for implementation

Qualifications

• A Bachelor of Science in computing science, engineering or equivalent experience
• Advanced Diploma, Computer Systems Networking and Telecommunications
• Experience testing fiber using visual inspection, visual fault locator (VFL), optical loss test set (OLTS), and optical time-domain reflectometer (OTDR) devices
• Experience using cable toner, network connectivity tester
• Experience in an enterprise networking environment
• Experience within an educational environment
• Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes
• Excellent verbal, written communication skills, problem-solving, analytical, time management skills and excellent interpersonal skills
• Demonstrated ability in managing competing priorities and workloads, consulting, and executing work assignments simultaneously to achieve results in a complex ever changing environment is essential to meet deadline
• Certifications:
  • Cisco Certification Achieved Cisco Certified Network Associate (CCNA)
  • CFOT® Certified Fiber Optic Technician certification, is an asset
  • Achieved Network+ and A+ certification; is an asset

About Us

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Universit de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.