User Experience Writer

Creative Niche; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Bilingual Senior Content Designer to enhance digital banking experiences. This role involves crafting engaging content for an online banking app, focusing on payment-related features for millions of users. Collaborating with a dynamic team of designers and developers, you'll advocate for inclusive design principles and ensure content meets accessibility standards. With a strong emphasis on content-first design, this position is perfect for someone passionate about creating user-friendly digital experiences. Join a growing design team and make banking simpler and more human, one word at a time.

Qualifications

• 7-10 years in UX writing or digital product content roles.
• Strong portfolio showcasing content strategy and writing.
• Proficiency in English and French is a must.

Responsibilities

• Craft clear, client-focused content across the user experience.
• Define and implement content strategies for product usability.
• Collaborate with cross-functional teams to solve client problems.

Skills

UX Writing

Content Design

Bilingual (English / French)

Stakeholder Management

Storytelling

Tools

Figma

Confluence

Jira

Mural

Job description

Senior Content Designer (Bilingual – English / French) Hybrid 2-3 days onsite in Montreal 12-24 month contract with potential for full-time conversion 37.5 hrs / week, Monday to Friday We’re hiring a Bilingual Senior Content Designer (English / French) on behalf of one of Canada’s leading financial institutions. This is a contract opportunity to help shape the future of digital banking experiences, specifically within the online banking app, focusing on payment-related features that support millions of users in their day-to-day financial lives.As a Senior Content Designer, you’ll collaborate within a cross-functional squad of designers, researchers, and developers to identify client problems, develop thoughtful content solutions, and ensure clarity, accessibility, and engagement across digital touchpoints. This is a hands-on, strategic role ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about content-first design.What you’ll doCraft clear, client-focused content across the user experience (labels, instructions, microcopy, metadata, error messages, etc.)Define and implement content strategies that improve product usability and engagementCollaborate with Interaction and Visual Designers, Product Managers, Business Analysts, Developers, and ResearchersParticipate in research, testing, and iterative design activitiesEnsure content meets legal, compliance, and accessibility standardsAdvocate for inclusive, bilingual (English / French) design principles and maintain consistency within the design systemWhat makes you a great fit7–10 years of experience in UX writing, content design, or digital product content rolesA strong portfolio demonstrating content strategy and writing for digital experiencesExperience working in agile teams with product and design partnersProficiency in English and French is a mustFamiliarity with Figma, Confluence, Jira, and tools like MuralDeep understanding of the design process and content’s role within itExcellent synthesis, storytelling, and communication skillsStrong stakeholder management and collaboration abilitiesCurious, strategic, and self-directed — with an eye for continuous improvementNice to haveExperience facilitating design workshops or contributing to content researchKnowledge of accessibility standards and inclusive design practicesExperience with complex ecosystems or large-scale digital transformations Apply now to join a growing design team driving innovation in the digital financial space. You’ll help make banking experiences simpler, clearer, and more human — one word at a time.

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