eCommerce Development Specialist

Refrigerative Supply Limited; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dynamic HVAC company in Burnaby seeks an eCommerce Development Specialist to drive digital transformation and enhance customer experience. The role involves managing projects, collaborating with various departments, and implementing innovative solutions. Ideal candidates have a business or IT background and 2+ years of relevant experience. Competitive benefits include professional development funds and a wellness account.

Benefits

Professional development funding ($3,500 annually)

Annual Bonus Program

3 weeks vacation

Pension plan

Employee Assistance Program

Qualifications

• 2+ years of experience in business development, eCommerce, digital strategy, or similar roles.
• Strong understanding of omnichannel strategies and digital customer experience.
• Experience managing projects and implementing innovative digital solutions.

Responsibilities

• Develop omnichannel experiences across digital and physical touchpoints.
• Lead innovative eCommerce projects.
• Collaborate with Marketing, Sales, IT, and Operations on digital initiatives.

Skills

Project management

Digital strategy

Communication

Analytical skills

Collaboration

Education

Bachelor’s degree in Business, Information Technology, Marketing, or related field

Tools

ERP systems

eCommerce platforms

CMS systems

Job description

Job Description

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs, founded by the parents of Peter Gibbs and Alison Hamilton, Jack and Elizabeth Gibbs. In 1949 they acquired the four‑year‑old Vancouver branch of an American‑based company. From this modest beginning the company now has a head office in Burnaby and sixteen other branches. We are committed to remaining a family business and are proud to have the third generation working in the business. The company’s mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivalled experiences, in‑store and online, that make RSL the choice for customers, suppliers, and employees at every location.

RSL Mission

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To be the environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Scope of the Position

The eCommerce Development Specialist will play a pivotal role in driving RSL’s digital transformation and omnichannel strategy. This position focuses on identifying and implementing innovative solutions to enhance customer experience, streamline operations, and open new markets through digital and omnichannel initiatives. The Specialist will act as a bridge between branches and the eCommerce team, ensuring alignment of goals, processes, and technologies to deliver a seamless customer journey across all channels. This role requires a forward‑thinking individual who can manage projects, analyze business needs, and champion digital growth.

Duties and Responsibilities

• Develop and execute strategies to enable omnichannel experiences across digital and physical touchpoints.
• Identify and lead innovative eCommerce projects that enhance customer engagement and operational efficiency.
• Explore and implement initiatives to open new markets using digital platforms and omnichannel solutions.
• Serve as the liaison between branches and the eCommerce team to ensure smooth communication and process integration.
• Analyze business processes and recommend improvements to bridge gaps between offline and online operations.
• Collaborate with Marketing, Sales, IT, and Operations to align digital initiatives with overall business objectives.
• Manage project lifecycles including planning, execution, and performance tracking for new digital initiatives.
• Monitor industry trends and emerging technologies to propose forward‑thinking solutions for business growth.
• Create documentation for processes, workflows, and best practices to support scalability and consistency.
• Provide actionable insights through data analysis to support decision‑making and continuous improvement.
• Any other duties as assigned.

Skills and Qualifications

• Bachelor’s degree in Business, Information Technology, Marketing, or related field.
• 2+ years of experience in business development, eCommerce, digital strategy, or similar roles.
• Strong understanding of omnichannel strategies and digital customer experience.
• Experience managing projects and implementing innovative digital solutions.
• Excellent communication and collaboration skills to work across departments.
• Analytical mindset with ability to interpret data, dataflow, and provide actionable insights.
• Experience working in ERP, eCommerce, and CMS systems.
• Knowledge of SEO, UX / UI principles, and digital marketing best practices is an asset.
• Strong product knowledge in the HVAC / R market is an asset.
• Ability to adapt to changing priorities and drive continuous improvement.
• Demonstrated integrity, professionalism, and business acumen.

What we offer

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company – we don’t micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program.
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension plan.
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal‑opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.