EBCN After Service Engineer

Freudenberg; Newfoundland and Labrador; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global manufacturing company located in Newfoundland and Labrador is seeking a candidate to manage orders and production processes. Responsibilities include coordinating between departments, ensuring timely delivery, and maintaining compliance with export regulations. Ideal candidates will have skills developed through formal training or relevant work experience. This role promotes diversity and inclusion in hiring practices.

Qualifications

• Skills developed through formal training or work experience

Responsibilities

• Clarifies offer, delivery, and cost-relevant details with sales managers and involved departments.
• Controls order and production progress, coordinating between all departments.
• Evaluates urgency of contracts with project manager and industry departments.
• Prepares spare parts business information for the subsidiary and Key Account Manager.
• Maintains order data folder (ADAM) in consultation with design.
• Coordinates technical changes and change of scope of delivery.
• Ensures timely delivery to the customer including shipping coordination.
• Organizes and participates in customer acceptances (3rd Party Inspection).
• Ensures compliance with legal export control regulations.
• Proposes further development and improvement of the order processing process.
• May develop and lead customer training sessions.

Skills

Formal training or relevant work experience

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)
• Controls order and production progress and coordinates between all departments
• Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing
• Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager
• Maintains the order data folder (ADAM) in consultation with the design
• Coordinates technical changes as well as change of scope of delivery
• Ensures timely delivery to the customer including shipping coordination
• Organizes and participates in customer acceptances (3rd Party Inspection etc.)
• Ensures compliance with legal export control regulations
• Proposes further development and improvement of the order processing process
• May develop, implement and execute (lead) customer trainings and create new customer training formats

Qualifications

• Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Shanghai Co. Ltd.