CUSTOMER SERVICE MANAGER

Walmart Canada; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Customer Service Manager to enhance the shopping experience at their retail locations. This dynamic role involves coordinating front-end operations, ensuring customer satisfaction, and training associates on best practices. With a focus on compliance and operational standards, the successful candidate will play a vital role in fostering customer loyalty and maintaining a positive shopping environment. If you thrive in fast-paced settings and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• Must be 16 years or older.
• Experience in retail or customer service is preferred.

Responsibilities

• Coordinate front-end operations to ensure exceptional customer service.
• Train associates on systems and company procedures.
• Monitor front-end associates for proper coverage and support.

Skills

Customer Service

Team Coordination

Training and Development

Compliance Management

Education

High School Diploma

Job description

3 days ago Be among the first 25 applicants

This range is provided by Walmart Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$15.00/hr - CA$15.00/hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to develop your skills in the retail industry. A Customer Service Manager coordinates front-end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role also involves maintaining compliance with company programs and operational standards. If you're interested in a dynamic role in customer service or retail, this position may be a great fit for you.

What you'll do

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front-end associates to ensure proper coverage, coordinate breaks, and assist with register operations.
4. Train associates on systems and company procedures, such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation, greeter issue handling, and logging failures.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and perform register audits for accuracy.
8. Promote company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

The starting pay rate for this position is $18.35 per hour, with actual pay determined based on relevant experience.

Minimum Qualifications

Must be 16 years or older.

Preferred Qualifications

Optional qualifications are listed below. Walmart will accommodate disability-related needs as required by law.

Primary Location

275 Green Ave W, Penticton, BC V2A 7J2, Canada

Application Instructions

If you are currently a Walmart associate, please log in to your Workday account and use the 'Find Jobs' report to apply for this position.

• Find Jobs

Job ID: R-2174628

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail, Manufacturing, and Retail Groceries

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