Concierge (11:00-20:00, Off Tues/Wed)

Life Time; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading real estate investment manager as a Lead Concierge, where you will enhance resident experiences through exceptional service. Your role will involve welcoming residents, managing inquiries, and ensuring a comfortable living environment. This position offers the chance to work in a dynamic team focused on excellence and innovation.

Benefits

Competitive benefits

Training opportunities

Inclusive environment

Qualifications

• Two or more years of customer service experience.
• Strong customer service and communication skills.

Responsibilities

• Organize and implement resident services and programs.
• Respond to resident inquiries/complaints within 24 hours.
• Ensure packages are delivered and residents are notified.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by industry-leading leaders. Our legacy is rooted in innovation and excellence, earning us recognition on Fast Company’s list of the World’s Most Innovative Companies and as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover opportunities to grow and make your mark at Hines.

Responsibilities

As a Lead Concierge with Hines, you will organize, coordinate, and implement resident services and programs. You will serve as the main contact for residents. Responsibilities include:

• Welcoming new residents and guests, ensuring comfort for prospects and visitors
• Supporting residents with luggage carts
• Monitoring guest traffic and parking garage for team members and vendors
• Monitoring security cameras and fire alarm panels
• Answering phone calls, transferring calls appropriately, and assisting with request callbacks
• Ensuring packages are delivered, documented, and residents are notified promptly
• Updating daily logs and reporting concerns to management
• Booking freight elevators for move-ins, move-outs, and deliveries
• Maintaining equipment inventory
• Keeping detailed information about local amenities for residents
• Responding to resident inquiries/complaints within 24 hours to ensure resolution
• Providing personalized care and convenience experiences for residents
• Engaging with residents to foster positive relationships and meet expectations

Qualifications

Minimum requirements include:

• High school diploma or equivalent
• Two or more years of customer service experience
• Strong customer service skills
• Excellent communication skills (written and verbal)
• Flexibility to work weekends and holidays

Closing

At Hines, we are committed to excellence as a global real estate investment manager. Our diverse portfolio includes properties across various sectors, designed to add value and inspire. We value our 5,000 employees worldwide, investing in their growth and wellbeing through training, competitive benefits, and an inclusive environment.

We are proud to be named among Fast Company’s Most Innovative Companies for 2024. Our success is driven by our people, and we support diversity in our workforce.

No calls or emails from third parties please.