E-Commerce Manager

Algonquin Outfitters, Ontario, Canada; Huntsville; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading outdoor adventure retailer in Muskoka is seeking an individual to manage their online shopping experience. The successful candidate will oversee daily site operations, ensuring a seamless integration of content and merchandising. Ideal applicants will have experience in e-commerce, strong Excel skills, and a passion for outdoor activities. This role offers a collaborative environment with staff perks on gear and adventures.

Benefits

Staff perks on gear and adventures

Collaborative, hands-on culture

Meaningful work helping people get outside

Qualifications

• Experience in e-commerce operations or retail merchandising preferred.
• Strong Excel skills and comfortable using data for decision making.
• Detail-oriented with solid organization.
• Flexibility to adjust schedule during peak seasons.

Responsibilities

• Ensure site operations match in-store expectations.
• Update and maintain product listings and inventory.
• Coordinate with partners for site quality and security.
• Respond to customer inquiries for post-purchase satisfaction.
• Propose improvements for e-commerce operations.

Skills

E-commerce operations

Retail merchandising

Shopify

Excel/spreadsheets

Detail-oriented communication

Tools

Lightspeed

Woo Commerce

Photo editing software

Job description

About AO

Algonquin Outfitters (since 1961) is Canada’s original outdoor adventure retailer serving Algonquin Park, Haliburton Highlands, and Muskoka. Our mission: help people enjoy the outdoors with great gear, expert advice, and genuine enthusiasm.

The role

Reporting to the CMO, you’ll ensure our online shopping experience matches what guests expect in our stores. You’ll own day‑to‑day site operations, content and merchandising, analytics, and order flow—keeping the store visually appealing, easy to navigate, accurate, and aligned to our campaigns.

What you’ll do

• Marketing & merchandising: Keep content fresh and on-brand; merchandise categories; publish/remove products; maintain accurate pricing, specs, and inventory.
• Site quality: Regularly QA product pages, search, cart, checkout, and integrations; coordinate fixes with internal/external partners.
• Security & payments: Liaise with payment providers; help ensure secure, reliable transactions and protection of customer data.
• Fulfillment & service: Work closely with in‑store staff to keep orders moving smoothly (and jump in to help); respond to customer inquiries to deliver great post‑purchase experiences.
• Continuous improvement: Propose policy/process updates across e‑com operations and fulfillment when needed.

How you’ll work

• Thrive in a fast‑paced environment; prioritize well when things change quickly.
• Collaborate across marketing, store teams, and operations; influence without drama.
• Think creatively, spot opportunities, and turn data into clear next steps.

What you bring

• Passion for the outdoors and outdoor gear
• Experience in e‑commerce operations or merchandising (retail preferred)
• Comfortable with Shopify, Lightspeed, or Woo Commerce (or similar), POS integrations, and basic CMS/HTML
• Strong Excel/spreadsheet skills; confident using data to guide decisions
• Detail‑oriented communicator with solid organization and follow‑through
• Nice to have: Photoshop/graphic basics; shipping/3PL knowledge
• Roll‑up-your‑sleeves mindset—okay with data entry and moving product
• Flexibility to adjust your schedule during seasonal peaks

Why you’ll love it

• Meaningful work helping people get outside
• Collaborative, hands‑on culture with room to grow
• Staff perks on gear and adventures

How to apply

Please submit your resume and a brief cover letter telling us why you’re a great fit for AO.

What it is Like to Work Here

Working at AO isn’t so much about work as it is a life experience. We firmly believe in staff expertise in the products and services that we provide, and that means we encourage you to try as many of the activities AO has to offer.

We are a team that ramps up to 175 employees during our peak seasons and embrace the diversity that so many team members bring to us.

Check out What It Is Like to work at the Outfitters!

Thank you for your interest in Algonquin Outfitters!