E-Commerce Advisor with Italian for Timberland, Vans, The North Face, Eastpack, Kipling, Napapi[...]

Concentrix; Canada; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading global customer service company is seeking an E-Commerce Advisor fluent in Italian and English for a work-from-home position. Responsibilities include providing exceptional customer service through various communication channels and seeking to improve processes. Ideal candidates should have a high school or university degree and experience in a customer service environment. This role offers a competitive salary and various benefits including health insurance and professional development programs.

Benefits

Performance-based bonuses

Quarterly brand discount

Health and life insurance

Professional development programs

Qualifications

• Proficient (verbal & written) in Italian and English.
• Previous experience in a customer service environment, preferably telephone based.
• Ability to meet changing needs and deadlines in a service targeted environment.

Responsibilities

• Communicate with customers by telephone, email, and online to provide outstanding service.
• Build rapport with customers to assist with inquiries.
• Identify ways to improve processes to enhance service.
• Update systems with information to support marketing and retail teams.

Skills

Proficient in Italian

Excellent customer service skills

Computer literacy

Ability to multitask

Flexibility

Education

High-school or University degree

Job description

Job Title

E-Commerce Advisor with Italian for Timberland, Vans, The North Face, Eastpack, Kipling (Work from home)

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. Concentrix Bulgaria is looking for dynamic and self-motivated Customer Advisors to join our exciting new project! VF is the global company behind some of the world’s leading lifestyle brands including household names such as Timberland, The North Face, Napapijri, Lee, Wrangler, Vans, Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal – our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

The Customer Advisor is required to

• Be proficient (verbal & written) in Italian and English
• Represent our client's brands and deliver outstanding customer service with clarity, passion and enthusiasm
• Be flexible to meet the changing needs and varying deadlines of our business
• Work to customer service measures, metrics and KPIs within a service targeted environment
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone based

Main responsibilities

• Communicate with customers by telephone, email and online to provide outstanding service
• Build a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discuss new products and manage multiple tasks to promptly resolve customer queries
• Identify ways to improve processes to improve sales, brand loyalty and the customer service and experience
• Update our systems with information and help marketing, retail and other teams to further improve customer service and satisfaction

What can you expect from us

• Flexible working hours – Monday - Saturday
• Competitive salary with performance-based bonuses
• Quarterly brand discount & additional Peak season incentives
• Professional Development and Career Navigation programs to map out the steps in your development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

We’re looking forward to meeting you! You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the 'wow' too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location: BGR Work-at-Home

Language Requirements: French

Time Type: Full time

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