E-Commerce Advisor with French for Timberland, Vans, The North Face, Eastpack, Kipling, Napapij[...]

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service provider is seeking an E-Commerce Advisor fluent in French and English to support major lifestyle brands in delivering exceptional customer service. This remote role requires customer service experience and strong communication skills. The ideal candidate will enjoy flexible hours and various benefits including competitive salary and health initiatives.

Benefits

Flexible working hours

Competitive salary with performance bonuses

Health and Life Insurance

Transport allowance

Corporate discounts

Qualifications

• Verbal and written proficiency in French and English is essential.
• Previous experience in a customer service role, ideally phone-based.
• Must hold a high-school or university degree.

Responsibilities

• Provide outstanding service via telephone, email, and online.
• Build rapport to assist customers with inquiries.
• Manage multiple tasks to resolve customer queries promptly.
• Identify process improvements for better sales and loyalty.
• Update systems to aid marketing and retail teams.

Skills

Proficient in French and English

Excellent computer literacy

Customer service experience

Education

High-school or University degree

Job description

Job Title: E-Commerce Advisor with French for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri (Work from home)

Job Description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!

VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

The Customer Advisor is required to:

• Be proficient (verbal & written) in French and English
• Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
• Be flexible to meet the changing needs and varying deadlines of our business
• Be able to work to customer service measures, metrics and KPIs within a service targeted environment
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone based

Main responsibilities:

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction

What can you expect from us:

• Flexible working hours – Monday - Saturday
• Competitive salary with performance-based bonuses
• Quarterly brand discount & additional peak season incentives
• Professional Development and Career Navigation programs to map out the steps in your development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

We’re looking forward to meeting you!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

BGR Work-at-Home

Language Requirements:

French

Time Type:

Full time

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