E-Care Service Pro for Trading Platform (Montreal/Toronto)

Scotiabank; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading bank in the Americas is seeking an E-Care Service Representative in Montreal. This role involves assisting clients through email and chat, providing exceptional service, and recognizing cross-sell opportunities. Ideal candidates will have a background in business or finance, strong communication skills, and the ability to thrive in a fast-paced environment. Fluency in English and proficiency in French are preferred.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• Experience in sales is an asset.
• Ability to learn new tasks quickly and accurately.
• Strong attention to exceptional client experience.

Responsibilities

• Resolve client inquiries efficiently and effectively.
• Act as a liaison coordinating with various areas.
• Build effective working relationships across the team.

Skills

Sales experience

Broad investment product knowledge

Strong attention to detail

Strong communication skills

Excellent time management

Education

Post-Secondary Education in Commerce, Business or Financial Planning

Job description

A leading bank in the Americas is seeking an E-Care Service Representative in Montreal. This role involves assisting clients through email and chat, providing exceptional service, and recognizing cross-sell opportunities. Ideal candidates will have a background in business or finance, strong communication skills, and the ability to thrive in a fast-paced environment. Fluency in English and proficiency in French are preferred.