Dynamics 365 Functional Architect

Avanade; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm is looking for a D365 Functional Architect (CRM) to help modernize service operations using Dynamics 365. This role involves designing and implementing CRM solutions, collaborating with clients, and leading project teams through various phases of delivery. Ideal candidates will have proven experience with Dynamics 365 and a consultative approach. This position is located in Halifax, Canada.

Benefits

80+ hours of training per year

Access to skilled resources globally

Dedicated career advisor

Qualifications

• Proven experience as a Functional Architect or Lead with multiple Dynamics 365 CE implementations.
• Hands-on experience with Power Platform and Microsoft ecosystem.
• Strong consultative and communication skills.

Responsibilities

• Design and implement CRM solutions across all phases.
• Lead project teams through planning, design, build, test, and deployment phases.
• Partner with client stakeholders to define requirements and deliver measurable outcomes.

Skills

Dynamics 365 Field Service

CRM solutions design

Power Platform

Consultative mindset

Communication skills

Team management

Job description

Overview

At Avanade, we see how the power of Microsoft Dynamics 365 transforms the way organizations serve their customers. By combining our deep Microsoft expertise, creative approach to innovation, and industry know-how, we help clients modernize their operations and unlock measurable business impact.

As a D365 Functional Architect (CRM), you’ll play a pivotal role in helping our clients across Canada modernize their service operations — particularly through D365 Field Service and its integration with ERP to create connected, data-driven experiences.

You’ll apply your expertise to design and implement CRM solutions across all phases of Avanade’s delivery lifecycle. Working closely with clients, you’ll define the vision, lead workshops, and guide our delivery teams in planning, building, testing, and optimizing Dynamics 365 solutions.

You bring a consultative mindset, deep CRM knowledge, and the ability to translate complex requirements into elegant, scalable solutions that deliver business value. Just as importantly, you know how to connect with people — fostering collaboration, inspiring teams, and earning client trust.

This is an opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on professional development, learning, and career growth — in both technology and consulting skills. Together, we do what matters.

Responsibilities & Qualifications

Proven experience as a Functional Architect or Lead across multiple Dynamics 365 CE implementations. Deep understanding of Dynamics 365 Field Service, Customer Service, and integration points with ERP systems. Hands-on experience with Power Platform and broader Microsoft ecosystem solutions. Strong consultative and communication skills, able to influence both technical and business audiences. Experience managing or mentoring delivery teams across onshore and offshore models. A collaborative, client-centric mindset — with curiosity, adaptability, and a passion for continuous improvement.

Characteristics

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development
• Grow your expertise through continuous learning, networking, and staying current with the latest Microsoft technologies and industry trends.
• Guide and mentor clients on CRM best practices and readiness for adoption, including training and role alignment.
• Establish success measures and validate Dynamics 365 system performance.
• Lead project teams through planning, design, build, test, and deployment phases, ensuring quality and consistency.
• Support presales efforts by shaping solutions, estimating effort, and defining delivery approaches.
• Partner with client stakeholders to define requirements, design end-to-end solutions, and deliver measurable business outcomes.
• Architect and design Dynamics 365 CE solutions (with a strong focus on Field Service and ERP connectivity) to help clients modernize and transform their service operations.

Benefits

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits at Avanade.