Dynamics 365 Customer Engagement Technical Consultant - Operational

Long View Systems; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT provider is seeking a Dynamics 365 Customer Engagement Technical Consultant to join their Data & Dynamics team in Toronto. This role involves providing technical support, designing custom solutions, and collaborating with clients to enhance business processes. Ideal candidates will have strong expertise in Dynamics 365 CE with proven troubleshooting skills and a background in programming. Enjoy a supportive culture and opportunities for career growth within a flexible working environment.

Benefits

Career growth opportunities

Paid training

Flexible working environment

Access to latest technologies

Qualifications

• 3+ years of experience in Dynamics 365 Customer Engagement.
• Microsoft Certified: Dynamics 365 Customer Engagement Core.
• Strong knowledge of Dynamics 365 architecture and integration techniques.

Responsibilities

• Provide day-to-day technical support for Dynamics 365 CE.
• Design, develop, and implement solutions within Dynamics 365 CE.
• Collaborate with clients to translate business requirements into technical specifications.

Skills

Troubleshooting

Data Integration

Sales Automation

Customer Service

Marketing Automation

Education

Bachelor’s degree in Computer Science

Tools

Power Platform

Dynamics 365 CE

.NET

C#

JavaScript

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you Dynamics 365 Customer Engagement expert?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Technical Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project service automation processes

A Day in the Life:

• Provide day-to-day technical support for Dynamics 365 CE, troubleshooting and resolving issues related to system performance, customizations, and integrations
• Monitor and maintain the health of client environments, including performance tuning and optimizing system resources
• Design, develop, and implement custom solutions within Dynamics 365 CE, including plugins, workflows, JavaScript, and integrations with other systems
• Collaborate with functional consultants and clients to translate business requirements into technical specifications and solutions
• Ensure all customizations and developments adhere to best practices, including coding standards, documentation, and testing protocols
• Develop and maintain integrations between Dynamics 365 CE and other systems using tools such as Power Automate, Azure Logic Apps, and REST APIs
• Troubleshoot and resolve issues related to data integration, ensuring data integrity and seamless connectivity between systems
• Work with clients to identify and implement new integration opportunities that enhance business processes
• Manage Dynamics 365 CE environments, including development, testing, and production instances
• Coordinate with client IT teams to ensure environments are correctly configured, up to date, and secure
• Oversee and coordinate with IT teams to ensure deployments, configurations, updates, and upgrades are completed with minimal disruption to client operations
• Provide guidance on infrastructure improvements and scaling to support business growth

What You Bring:

• 3+ years of experience working with Dynamics 365 Customer Engagement in a technical consulting role
• Microsoft Certified: Dynamics 365 Customer Engagement Core
• Strong knowledge of Dynamics 365 CE architecture, customization, and integration techniques
• Proficiency in programming languages such as C#, .NET, JavaScript, and experience with tools like Power Platform (Power Apps, Power Automate)
• Experience with data migration, integration tools, and managing Dynamics 365 CE environments
• Proven ability to troubleshoot complex technical issues and develop effective solutions
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
• Experience in a managed services or support environment is preferred

What Makes You Extra Awesome:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Designations such as Dynamics 365 Customer Service Technical Consultant Associate, Power Platform Functional Consultant, Scrum, and Prosci
• Certifications in related technologies (e.g., Power Platform, Azure)
• Equivalent certifications to Dynamics 365 Customer Engagement Core

Why Work at Long View?

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$80,000 - $100,000 a year Expected salary range $80,000 to $100,000 plus 10% Variable earnings

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.