Dynamics 365 Customer Engagement (D365 CE) Solution Architect

Concentrix; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A technology solutions company is seeking an experienced Dynamics 365 Customer Engagement (D365 CE) Solution Architect. The candidate should have 10-15 years of experience in Dynamics 365, with expertise in enhancing performance and stability. Responsibilities include customization and administration of UI, developing Power Automate solutions, and collaborating with technical stakeholders. The role requires fluent English and the willingness to travel. This position is full-time and primarily remote.

Qualifications

• 10-15 years of experience with Dynamics 365 and Dynamics CRM.
• Expert knowledge in Dynamics 365 Customer Service and Sales functionalities.
• Experience with cloud and optionally on-premises deployment.

Responsibilities

• Design, customize, and administer UI and business logic using Power Platform.
• Develop and maintain Power Automate solutions.
• Engage with technical stakeholders to resolve complex issues.

Skills

Fluent English

Dynamics 365 Sales functionality

Power App development

Power Automate solutions

Dataverse integration

Education

Microsoft certifications preferred

Tools

Power Platform

Dynamics 365 CRM

SharePoint

Job description

Job Title:

Dynamics 365 Customer Engagement (D365 CE) Solution Architect

Job Description

Solution Architect for Dynamics 365 Customer Engagement

We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) Solution Architect. The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives.

The candidate requires fluent English language skills and is based in Bulgaria.

To perform this role, you should be available to travel to the Clients sites.

Mandatory Experience Profile

The candidate requires fluent English language skills to engage in business and technical conversations and workshops with customers.

10-15 years of experience with Dynamics 365 and Dynamics CRM on cloud and optionally on-premises.

Expert knowledge in Dynamics 365 Sales (Enterprise, Insights, Copilot in/for Sales) functionality and Dynamics 365 Customer Service.

Extensive experience with Power App development.

• Design, customize, and administer UI and business logic using Power Platform.
• Customize and administer UI and business logic.
• Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics and Power Apps (Canvas and Model-Driven apps) and Power Automate, and other Power Platform components.

Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems.

• Familiarity with integrating data from Dataverse, SharePoint, and other sources.
• Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.

Familiar with Power Platform governance and administration.

• Administer and support Power Platform (managed) environments through the Power Platform Admin Center (PPAC).
• Deep understanding of Dataverse, governance strategies, environment planning, and security.
• Knowledge of Application Lifecycle Management (ALM) via solutions and pipelines.

Strong ability to engage with key technical stakeholders and business decision makers. Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills. Strong commitment to staying updated on modern engineering practices and tools. Experience in customer facing roles.

Desirable requirements

• Experience with Dynamics 365 CCaaS (Contact Center as a Service) with Chat and Voice channels
• Experience with D365 Customer Insights – Data and Customer Insights – Journeys
• Architect and Functional Consultant level Microsoft certifications are preferred.
• Knowledge of deploying and using the Microsoft Center of Excellence Starter Kit configuration.
• Experience with Copilot Studio.

Location:

BGR Work-at-Home

Language Requirements:

Time Type:

Full time

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