Dynamics 365 Contact Center & Omnichannel Architect

Concentrix; Canada; Remote; CAD 75,000 - 100,000; Full time

Job summary

A global technology and services leader is seeking a Microsoft Dynamics 365 Contact Center Specialist in Canada. The successful candidate will design and optimize D365 solutions, configure communication channels, and integrate systems. Ideal applicants will have a Bachelor's degree in Computer Science and 4–6 years of experience in CRM or contact center platforms. This role offers an opportunity to work with a leading tech-driven company.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Microsoft Certifications preferred: MB-230, MB-910, Dynamics 365 Customer Service Functional Consultant Associate.
• 4–6 years of experience in Contact Center solutions, CRM, or Customer Experience platforms.

Responsibilities

• Design, implement, and optimize Dynamics 365 Customer Service & Contact Center solutions.
• Configure Omnichannel for Customer Service including various communication channels.
• Integrate D365 with external systems such as CRMs and telephony.

Skills

Omnichannel for Customer Service

D365 Contact Center customization

Integration with telephony systems

Troubleshooting contact center incidents

Training and enablement

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Dynamics 365

Power BI

Job description

A global technology and services leader is seeking a Microsoft Dynamics 365 Contact Center Specialist in Canada. The successful candidate will design and optimize D365 solutions, configure communication channels, and integrate systems. Ideal applicants will have a Bachelor's degree in Computer Science and 4–6 years of experience in CRM or contact center platforms. This role offers an opportunity to work with a leading tech-driven company.