Dynamics 365 Administrator

Yoush Consulting; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Toronto is seeking a Dynamics 365 CRM Administrator to manage all aspects of Dynamics 365, ensuring optimal configuration and data quality. The role includes onboarding users, overseeing data integrity, and developing documentation and reports. Ideal candidates will have a strong understanding of Dynamics 365 functionalities and excellent documentation skills.

Qualifications

• Strong understanding of Dynamics 365 CRM functionalities.
• Ability to audit and resolve data integrity issues.
• Proficient in creating and managing custom reports and dashboards.

Responsibilities

• Ensure Dynamics 365 CRM is optimally configured.
• Develop and maintain profiles, roles, users, and workflows.
• Oversee data quality and integrity within Dynamics 365.

Skills

Dynamics 365 Administration tasks

Data integrity and quality assurance

End-user documentation development

Job description

Welcome to Yoush Consulting. Are you anindependent IT Consultant, or do you wish to become one? Yoush

Consulting provides project management and information technology expertise

help our clients deliver their projects.

The

Dynamics 365 CRM Administrator (CRMA) has direct responsibility for managing

all aspects of our Dynamics 365 CRM CRM Administrator is solely responsible for the onboarding and

training of all users including related documentation. The CRM Administrator

will function as a technical expert, architect, and system administrators to

all CRM system users. The CRM Administrator will also design, develop and

customize the platform to promote adoption and streamline business

CRM Administrator will

also play a critical role in the specification, design and implementation of

the integration between Dynamics 365 and our Dynamics F&O platform

Responsibilities

• Understand company’s policies, products, data and information to ensure Dynamics 365 CRM is optimally configured.
• Develop and maintain a comprehensive understanding of Dynamics 365 Administration tasks including creating profiles, roles, users, page layouts, email alerts and communications, data management, approval processes, workflows, reports, dashboards and activities.
• Audit, uncover and resolve data integrity issues utilizing a variety of tools and reports.
• Create and manage custom entities, fields, formulas, analytics snapshots and reports including the development of custom reports and dashboards.
• The 365 CRM Administrator will be responsible for developing end‑user documentation including application training and online resources.
• Oversee data quality and integrity within Dynamics 365, implementing data governance best practices.
• Stay informed regarding new Dynamics 365 features, technologies and best practices.
• Complete bulk imports and exports of data, batch reassignment of accounts and opportunities based on organizational changes.