Dynamic On-Site Customer Care & Tech Support Specialist

The Sydney Call Centre; Sydney; On-site; CAD 35,000 - 50,000; Full time

Job summary

MCI is seeking a Telcom Customer Care Representative for its Sydney call center, offering a dynamic and engaging workspace. The role entails customer support and technical assistance alongside sales responsibilities, aiming to deliver exceptional service in a collaborative environment. Candidates should be customer-oriented, possess strong communication skills, and thrive in a fast-paced atmosphere. Comprehensive training is provided, and competitive compensation packages, including various benefits, are offered.

Benefits

Paid Time Off

Health Benefits

Career Growth

Flexible Scheduling

Paid Training

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Must be customer service oriented (empathetic, responsive, patient).

Responsibilities

• Handle inbound and outbound contacts in a professional manner.
• Resolve customer issues, sell new products, and ensure a best-in-class customer experience.
• Document and process customer claims in appropriate systems.

Skills

Communication skills

Customer service orientated

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Telcom Customer Care Representative for its Sydney call center, offering a dynamic and engaging workspace. The role entails customer support and technical assistance alongside sales responsibilities, aiming to deliver exceptional service in a collaborative environment. Candidates should be customer-oriented, possess strong communication skills, and thrive in a fast-paced atmosphere. Comprehensive training is provided, and competitive compensation packages, including various benefits, are offered.