Dual Mobile & Lab Patient Technician

LifeLabs; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community diagnostics laboratory in Northwestern Ontario is seeking a Lab Patient Technician. In this dual role, you'll interact with patients, perform specimen collections including phlebotomy, and support mobile lab operations across various locations. The role demands excellent communication skills, empathy, and a commitment to patient privacy. This Regular Part Time position offers guaranteed hours ranging from 20-37.5 hours per week, with various employee benefits including an award-winning Wellness Program.

Benefits

Competitive compensation

Wellness Program

Vacation pay

Retirement Savings Plan

Employee Giving program

Qualifications

• Phlebotomy experience.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Responsibilities

• Greet and request information from patients before specimen collection.
• Perform phlebotomies and related test collections.
• Prepare specimens for transportation and testing.

Skills

Empathy

Flexibility

Adaptability

Problem solving

Communication

Education

Graduate of an approved Laboratory Assistant program or equivalent

Job description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join

our team in Kenora, Ontario in a dual role with a primary role as a Lab Patient Technician and secondary role as Mobile Lab Patient Technician.

Lab Patient Technician role

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include

• Graduate of an approved Laboratory Assistant program or equivalent.
• Phlebotomy experience.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

Mobile Lab Patient Technician role

• Organizing a daily schedule of visits to facilities and private residences in order to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
• Performing phlebotomies, connecting/disconnecting holter monitors, and performing ECG tracings.
• Collecting and delivering specimens to designated labs for testing.
• Accession, spin, separate and prepare for transport to reference lab as required.
• Booking patient appointments, requesting required information from patients, explaining the specimen collection process, and ensuring patients have followed necessary test protocol prior to specimen collection.
• Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

This is a Regular Part Time role with benefits and guaranteed hours between 20-37.5 hours/week.

Does this sound like the job for you?

• Valid driver’s license with a clean driving record and access to a vehicle.
• Satisfactory criminal reference check.
• Phlebotomy experience.
• Excellent communication skills to enable you to relate with a wide variety of people.
• Problem solving skills and the ability to think quickly on your feet.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensation and benefits – our employees receive coaching and training in an environment that fosters open communication, a uniform and shoe allowance, and opportunities for advancement and changes in career direction.

Hiring Range: 24.02 - 28.05

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement

In this position, you will be entitled to vacation pay, which will be applied to each pay.

Employee Wellness

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non‑Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.