Drop-In Support Staff

Siloam Mission; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Winnipeg seeks a full-time staff member to provide direct support to community members using trauma-informed practices. Responsibilities include assisting individuals accessing Drop-In services and responding to emergencies. Candidates should have post-secondary education in social services and 1-2 years of relevant experience, with strong skills in interpersonal communication and cultural awareness. The position requires adaptability in a fast-paced environment.

Qualifications

• 1-2 years of experience working with diverse populations or similar work setting.
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid preferred.

Responsibilities

• Provide direct support to community members accessing services.
• Monitor the Behavior Based approach.
• Assist community members with their needs.
• Respond to emergency situations in the Drop-In.

Skills

Interpersonal skills

Cultural awareness

Critical thinking

Problem-solving skills

Data entry skills

Education

Post-secondary education in relevant social services

Job description

POSITION TYPE

FULL-TIME

JOB SUMMARY

This position will provide direct support to community members using trauma informed and culturally safe practices.

KEY DUTIES & RESPONSIBILITIES

• Provide direct support to community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing, volunteer clean-ups, mail, etc.);
• Incorporate a Housing-Focused approach and monitor the Behavior Based approach;
• Assist community members with their needs;
• Respond to emergency situations that occur in the Drop-In;
• Support the team in the daily clean-ups in the drop-in area;
• Prepare and complete incident reports, daily logs and other required documents and reports;
• Provide orientation of the Drop-In to Volunteers;
• Incorporate a Housing-Focused approach and monitor the Behaviour Based approach;

EDUCATION & EXPERIENCE

• Post-secondary education in relevant social services or an equivalent relevant experience;
• 1-2 years of experience working with diverse populations or similar work setting;

KNOWLEDGE/SKILLS/BEHAVIORS

• Excellent interpersonal skills and the ability to form relationships;
• Capable to work with a diverse staff team and promote inclusion and cultural awareness in the workplace;
• Good understanding of colonization and its impact on Indigenous peoples;
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid; preferred Experience working with HIFIS4, is an asset;
• Demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, Trauma Informed best practices;
• Knowledge of community resources for homelessness, health, mental health and substance use; and harm reduction;
• Knowledge of Housing First Principles and housing resources;
• Ability to mitigate and respond to threats to safety and security of staff and community members;
• Ability to work within a harm reduction framework;
• Ability to communicate appropriate professional boundaries;
• Ability to lead a small team of volunteers;
• Ability to work in a fast paced, high pressure environment, and strong ability to make quick decisions;
• Excellent critical thinking and problem-solving skills;
• Excellent written and oral communication skills;
• MS office and data entry skills;

RELATIONSHIP

• Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

WORKING CONDITION

• Work requires standing, and walking over extended periods of time.
• Periodically lifting of up to 50lbs occasionally.
• Hours vary and will be days, evenings and weekends.
• Overtime may be offered when necessary.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

Please send a cover letter and a resume to [e-mail].