Drone Solutions Engineer: Field Tech & Training Expert

Automatic Data Processing, Inc.; Dorval; Vor Ort; CAD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

4-day work week

Flex-time arrangements

RRSP employer match

Discounted employee pricing

Extended health benefits

Zusammenfassung

SFM is seeking a Solutions Engineer – Drones & UAV to join our technical team. In this field-based role, you will provide technical expertise and support for drone/UAV solutions, working with customers, sales, and product teams to ensure successful deployment and operation.

Regular travel across Canada is required, with occasional international travel to industry events. You will troubleshoot, train, and clearly communicate technical information to stakeholders, while maintaining up-to-date

Qualifikationen

• 3–5+ years in a technical support or product specialist role in the drone/UAV industry.
• Certification - Advanced Pilot Certificate and SFOC.
• Bachelor’s degree in Engineering, Computer Science, or related field.

Aufgaben

• Serve as the primary technical contact for customers, sales teams, and partners, providing expert support, hardware and software troubleshooting, and minor field repairs.
• Collaborate with Service, Vendors, brand management, and internal teams to diagnose complex issues and coordinate resolutions.
• Maintain in-depth technical knowledge of the company’s drone and UAV solutions and industry developments.
• Conduct product demonstrations, technical workshops, and structured training programs for customers, sales teams, and partners.
• Develop and maintain technical documentation and educational resources (user guides, webinars, tutorials, blogs).
• Provide technical expertise to support sales and marketing initiatives (presentations, proposals, white papers, case studies).
• Gather and analyze customer feedback to support product enhancements and new features.
• Participate in product testing, validation, and QA to ensure performance and reliability.
• Represent the company at industry events and conferences.

Kenntnisse

Drone/UAV tech

Technical support

Bilingual English-French

Problem solving

Ausbildung

Bachelor's in Engineering

Bachelor's in Computer Science

Jobbeschreibung

SFM is seeking a Solutions Engineer – Drones & UAV to join our technical team. In this field-based role, you will provide technical expertise and support for drone/UAV solutions, working with customers, sales, and product teams to ensure successful deployment and operation.

Regular travel across Canada is required, with occasional international travel to industry events. You will troubleshoot, train, and clearly communicate technical information to stakeholders, while maintaining up-to-date