Driver Examiner 2 London- Part Time Perm Non Bilingual

Serco; London; On-site; Full time

Job summary

A transportation services provider is seeking Driver Examiners to evaluate applicants' driving abilities and conduct road tests across Ontario DriveTest Centres. The ideal candidate will have strong customer service skills and a valid Ontario Class G driver's license. A minimum of four years driving experience is necessary. This role is dynamic and engages directly with the public to ensure a safe and fair examination process.

Qualifications

• Must hold a valid Class M and/or controlled class drivers licence if applicable.
• No more than four demerit points and three violations during employment.

Responsibilities

• Evaluates the driving ability of applicants at the G2 and G levels.
• Provides excellent customer service during Driver Examination Services.
• Conducts road tests and provides detailed evaluation results.

Skills

Excellent customer service skills

Ability to multi-task

Knowledge of Highway Traffic Act

Strong judgement and decision-making skills

Education

GED or high school diploma

Valid Ontario Class G drivers licence

At least four years driving experience

Tools

Computer skills

Job description

Position Description

This role has a starting hourly rate of $27.43 !

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations providing customer information and assisting members of the public at various stages of the drivers licensing process. Our team of Driver Examiners engages with customers in a friendly knowledgeable and professional manner.

You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits skills and the applicants demonstrated ability in the operation of vehicles making notes on applicants compliance to traffic laws how they handle stressful situations their adherence to driving regulations and safe driving practices.

You will provide examination results and details regarding errors as well as areas requiring improvement and complete the evaluation forms for road test assessments entering road test results into a system / computer. Sercos Regional Managers and individual Site Managers lead the team of Driver Examiners offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

SUMMARY / PURPOSE

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2 M and controlled class (ABZ) level if qualified and required.
• Provides grade of road test licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

KEY RESPONSIBILITIES

• Provides excellent customer service during the delivery all Driver Examination Services.
• Responds to enquiries related to driver licensing determines applicant status provides information regarding test / re-test procedures and class of licence(s).
• Completes verification by verbally confirming the candidates full name and full date of birth.
• Examine applicants through a road test; to determine applicants abilities in the mechanics and handling of vehicles notes compliance to traffic laws stressful situations driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services where applicable.
• If conducting M2 M and controlled class tests observes and assesses riding habits skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Comply with all regulations policies and procedures pertaining to the operations including occupational health and safety environmental drug and alcohol and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

HEALTH AND SAFETY

• Ensures the ongoing maintenance of safe healthy and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation regulations Company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III Section 27 of the OHSA (Duties of Workers).

OTHER / PROJECTS

• Comply with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management including but not limited to special projects.
• Must participate in obtaining any required security measures as deemed by Serco.
• Must participate in IDEC testing Initial and maintenance training for the applicable road test examination qualified to conduct.

EDUCATION / CERTIFICATIONS

• GED or high school diploma as a minimum
• Must hold a valid Ontario Class G drivers licence.
• Must have at least four years driving experience verified based on date first licenced indicated on the Ontario drivers licence.
• Must hold a valid Class M and / or controlled class drivers licence if applicable
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

KNOWLEDGE AND EXPERIENCE

• Knowledge of the DriveTest program and related legislation regulations government and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years experience with demonstrated excellent customer service.

SKILLS / COMPETENCIES

• Excellent customer service skills ability to deal with difficult and highly complex situations.
• Ability to multi-task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act related regulations and legislation as well as related government and company policies to provide information and advice to applicants.
• Strong judgement and decision-making skills.
• Ability to self-manage a schedule within the confines of their scheduled worked day.

MENTAL AND PHYSICAL EFFORT

• Mental : Activities are moderate intensity at more than 4 hrs / day or high intensity at 2-4 hrs / day
• Physical : Activities are moderate intensity 2- 4 hrs / day

WORKING CONDITIONS

• Some exposure to disagreeable elements
• Minor risk of injury harm or illness
• Weather related and vehicle exposure
• Employeeshours vary based on customer demand and locations operating hours.
• This position may require extended shift hours including evenings and possibly Saturday and Sunday hours (depending on location)during certain periods of the year when DriveTest Centre volume is higher.
• This position requires the attendance of a formal training session which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training your employment will end effective immediately.

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.