Driver Examiner 2 - Brantford- Part Time - Perm - Non -Bilingual

Serco; Brantford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider in Ontario is seeking a Driver Examiner to evaluate applicants' driving abilities for licensing. This role includes providing excellent customer service, observing traffic compliance, and conducting road tests. Candidates must hold a valid Ontario Class G driver's license and have at least four years of driving experience. Join a professional team dedicated to supporting the Ministry of Transportation.

Qualifications

• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years driving experience.
• Knowledge of DriverTest program and related legislation preferred.

Responsibilities

• Evaluates driving ability of applicants at various levels.
• Provides excellent customer service during examinations.
• Completes evaluation forms for road test assessments.

Skills

Customer service skills

Ability to handle difficult situations

Multi-tasking

Strong judgement and decision-making skills

Education

GED or high school diploma

Valid Ontario Class G driver’s licence

Valid Class M and/or controlled class driver’s licence

Tools

Computer skills

Job description

Overview

This role has a starting hourly rate of $27.43. If you enjoy working with the public in a high energy and dynamic environment, Serco Canada Inc. offers challenging and rewarding job opportunities. You will be part of a professional team that supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based at one of 56 DriveTest Centre locations.

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, which supports DriveTest Centre operations, provides customer information, and assists members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.

You will be part of a team that works closely with the customer and other Serco teams to examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests, observe and assess riding habits, skills and demonstrated ability in the operation of vehicles, and note applicants’ adherence to traffic laws, ability to manage stress, and safe driving practices. You will provide examination results and details regarding errors, areas for improvement, and complete evaluation forms for road test assessments, entering results into a system/computer. Serco’s Regional Managers and Site Managers lead the team of Driver Examiners, offering extensive experience and excellence in customer care for the Ministry.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

Summary/Purpose

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
• Completes verification by verbally confirming the candidate’s full name and date of birth.
• Examines applicants through a road test to determine abilities in mechanics and handling of vehicles, notes compliance to traffic laws, stress handling, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in vehicle operation.
• Conducts road test for those requiring special needs or accommodations for disabilities.
• Complies with all regulations, policies and procedures pertaining to operations, including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

Health and Safety

• Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

• Comply with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Must participate in obtaining any required security measures, as deemed by Serco.
• Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination.

Qualifications

Education / Certifications:

• GED or high school diploma as a minimum
• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Knowledge and Experience:

• Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies:

• Excellent customer service skills, ability to handle difficult and complex situations.
• Ability to multi-task.
• Ability to process and manage sensitive personal information.
• Knowledge of Highway Traffic Act, related regulations and legislation, and related policies to provide information and advice to applicants.
• Strong judgement and decision-making skills.
• Ability to self-manage a work schedule within the assigned day.

Knowledge and understanding of driving and assessment includes theory of driving behaviour, hazard perception and accident avoidance, driving test policies and standards, and requirements of the driving test.

Assessment skills include accurate observation, monitoring and evaluation of candidate performance, recognizing dangerous situations, and maintaining uniformity and consistency in assessment. Quality of service includes clear communication about test expectations and results.

Fostering Change, Thoroughness, Decisiveness, Stress Management, Personal credibility — these are valued attributes for this role.

Mental and Physical Effort:

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
• Physical: Activities are moderate intensity 2-4 hrs/day

Working Conditions:

• Some exposure to disagreeable elements
• Minor risk of injury, harm, or illness
• Weather-related and vehicle exposure
• Hours vary based on customer demand and location operating hours
• May require extended shift hours including evenings and possibly weekends during peak periods
• Attendance at training sessions, with potential employment ending if training is unsuccessful

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees serve across 100+ sites in Defense, Citizen Services, and Transportation. We help clients deliver vital services efficiently while increasing end-customer satisfaction. Serco serves branches of the U.S. military, numerous U.S. Federal agencies, the Intelligence Community, the Canadian government, and other clients. Serco is an equal opportunity employer and values diversity.

To review Serco benefits, visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process, please email [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Serco is unable to accept resumes by email due to EEOC/OFCCP compliance. Candidates may be asked to present proof of identity during the selection process. Serco will not retain the information provided as proof of identity. For more information on how Serco uses your information, see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without a contracted approved vendor. If you are interested in becoming an approved vendor, email [e-mail].