Donor Services Representative

Canadian Blood Services; Richmond Hill; On-site; CAD 60,000 - 80,000; Part time

Job summary

A healthcare organization is seeking a Temporary part-time Donor Services Representative in Richmond Hill. The role involves providing customer service by greeting donors, managing appointments, and supporting safe blood donation processes. Candidates should possess excellent communication and organizational skills with a high school diploma. Flexibility in working hours is essential, and proficiency in a second language is a plus. Join us to help save lives every day.

Benefits

Payment in lieu of vacation and holidays

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• One year of experience in a customer service-oriented environment or working with volunteers is an asset.
• Ability to lift weights up to 10 kg (22 lbs).

Responsibilities

• Providing excellent customer service to donors.
• Greet donors and confirm appointments.
• Organize the workstation and ensure it is ready for donor events.

Skills

Communication skills

Interpersonal skills

Organizational skills

Technical skills in Microsoft Word and Outlook

Ability to speak a second language

Education

High school completion

Job description

About the role

Canadian Blood Services is looking for a Temporary part-time Donor Services Representative to join our dynamic Donor Centre Richmond Hill team.

The Donor Centre team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will be providing excellent customer service by greeting donors, confirming appointments, rebooking donors at events, and serving potential donors.

• Superb communication and people skills are vital as you will play an integral part in building and promoting a positive donor experience and encouraging donations.
• Interpersonal skills will allow you to work in a diverse team environment, working together to ensure a successful donor centre event.
• Organizational skills and attention to detail will ensure the workstation is ready and working properly to support the donor centre. This includes getting the computer and printer ready, ensuring the appointment schedule is printed and updating the booking system online.

Desired education and skills

• Completion of high school.
• One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• A second language would be considered an asset to support a positive donor experience.
• Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

What we offer you

• Payment in lieu of vacation and holidays.
• Payment in lieu of benefits.
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Travel may be required for mobile events in our communities.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.