Donor Centre Supervisor - Ancaster

Canadian Blood Services; Hamilton; On-site; CAD 90,000 - 112,000; Full time

Benefits offered by this job

Annual performance award up to 6%

Defined benefit pension plan

Employee discounts

Wellness program

Professional resources

Payment in lieu of vacation

Job summary

Canadian Blood Services is seeking a Temporary full-time Donor Centre Supervisor in Ancaster to lead our Collections team at the donor centre. You will supervise operations, ensure safety and quality, and promote a positive donor experience while meeting collection goals.

The role requires a post-secondary health sciences education, 3+ years of supervisory experience, and strong leadership and English communication skills; French is an asset.

Qualifications

• Successful completion of post-secondary level education in a relevant health sciences discipline.
• Proven leadership ability with a minimum of 3 years supervisory experience preferred.
• Sound knowledge of blood collection, regulatory and continuous quality improvement environments.
• Experience in platelet apheresis and plasma programs is an asset.
• Excellent interpersonal and written English skills; French is an asset.
• Demonstrated problem-solving skills and initiative.
• Leadership to build teams and drive customer service excellence.

Responsibilities

• Supervise donor centre operations, ensuring safety and adherence to policies.
• Interview, hire, and manage performance; progressive discipline as required.
• Plan and manage mobile clinics for safe, efficient blood collection.
• Foster positive donor experiences and high-quality service delivery.
• Lead a collaborative team and provide timely communication to staff and donors.

Skills

Leadership

Customer service

Communication

Problem-solving

English skills

Education

Post-secondary health sciences

Job description

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This is an on-site role, Monday to Saturday, 37.5 hours per week. Shifts include days, evenings, weekends, and statutory holidays. Must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services donor centre.

Job posting ID: 9245

Employment status:Temporary full-time
Position's anticipated end date: 2027-09-02

Salary/Rate of pay:$89,956 - $112,445

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary full-time Donor Centre Supervisor to join our dynamic Collections team in our Ancaster donor centre.

The Collections Team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day.

In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.

• Utilizing your excellent customer service skills, you will ensure optimal clinic flow, a high level of service, and compliance with Canadian Blood Services policies and procedures, including those related to health and safety.
• Leveragingyour superb leadership skills, you will ensurestaff performs duties in an effective, efficient, and professional manner.
• Utilizing your superior interpersonal and communication skills, you willinterview, hire, and complete all aspects of performance management, including progressive discipline as required.
• Drawing on your knowledge and experience, you will ensure each mobile clinic is planned, organized, and managed to provide safe, efficient, and cost-effective blood collection.
• With your ability to work effectively, you will ensure the needs of the donor, volunteer, and the public are met.
• Utilizing your proven success in leading a collaborative team, you will provide timely communication to staff, prompt follow-up for donor and staff concerns.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• Successful completion of post-secondary level education in a relevant health sciences discipline from a recognized academic institution.
• Proven leadership ability is essential, and a minimum of 3 years of supervisory experience is preferred.
• You will have sound knowledge and previous experience in blood collection, regulatory, and continuous quality improvement environments.
• Experience in platelet apheresis and Plasma programs would be considered an asset.
• Excellent interpersonal and communication skills, both oral and written in English, are essential. French language skills are an asset.
• Demonstrated effective problem-solving skills and the ability to take initiative.
• Possess a leadership skillset to build teams and have a passion for achieving results and a commitment to customer service excellence.

What we offer you

• Payment in lieu of vacation.
• Annual performance award up to 6%.
• Payment in lieu of benefits.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services donor centre. Shifts include days, evenings, weekends, and statutory holidays. You will work Monday to Saturday, 37.5 hours per week.
• Occasional travel will be required.
• Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.)

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.