Donor Centre Manager

Canadian Blood Services; Toronto; On-site; CAD 108,000 - 126,000; Full time

Job summary

A leading health services organization in Toronto seeks a Donor Centre Manager to oversee operations and ensure outstanding donor experiences. This role requires strong leadership, operational management skills, and a commitment to quality care. Join us to make a meaningful difference in the lives of others through effective coordination of blood and plasma collections. The position offers a competitive salary, annual performance award, and a commitment to diversity and inclusion.

Benefits

Payment in lieu for vacation and benefits

Annual performance award up to 10%

Employee discounts and wellness program

Qualifications

• Completion of a university degree in a relevant health care or business-related discipline.
• Minimum five (5) years of recent experience in a related supervisory/management/leadership role.
• Demonstrated expertise in customer service and operational management.
• Strong leadership, communication and team building skills.
• Proven analytical and decision making skills.
• Financial acumen with experience in budgeting and variance analysis.
• Experience working in a unionized and regulated environment considered an asset.

Responsibilities

• Oversee all aspects of donor centre operations ensuring regulatory compliance and efficient workflows.
• Ensure adequate staffing, supplies, and equipment to meet collection goals.
• Improve the donation experience to build donor loyalty.
• Create a positive and inclusive work environment that fosters teamwork.
• Liaise with Quality Assurance department for continuous quality improvement.

Job description

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Job category: Supervisory and management
Job posting ID: 8009

Employment status: Temporary full-time
Position's anticipated end date: 2027-03-26

Classification: PTS/MGT/IT B
Salary/Rate of pay: $108,493 - 125,026

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

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The Donor Centre Manager is responsible for overseeing the efficient and effective operation of their designated donor centre ensuring compliance with regulatory standards and organizational policies. This role focuses on delivering exceptional donor experience, meeting operational and financial targets, and fostering a culture of continuous improvement and collaboration within the team.

This role provides leadership and direction in the delivery of day-to-day operations, ensuring smooth functioning and alignment with organizational objectives

Formula for success

• Leveraging your operational management skills, oversee all aspects of donor centre(s) operations including but not limited to ensuring regulatory compliance, efficient workflows, managing staff, productivity, quality and safety while continuously seeking improvements.
• Utilizing your resource management skills, ensure adequate staffing, supplies, and equipment to meet collection goals, manage staff (recruiting, mentoring, and development), handle budget planning and oversight, and collaborate with other teams on scheduling for maximum efficiency.
• Drawing from your customer service experience, improve the donation experience to build donor loyalty. This involves tracking key metrics (donation time, satisfaction, feedback, deferrals) and implementing improvements, ensuring timely donor communication, and fostering a culture of excellent donor care.
• Using your strong leadership skills, create a positive and inclusive work environment that fosters open communication, respect, and teamwork. Motivate and support staff development, communicate regularly with teams and leadership, coach and mentor direct reports, and collaborate with other managers to develop annual collection plans.
• You will liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle. This includes overseeing non‑conformance management, root cause analysis, corrective actions, and participation in audits, including development of improvement plans and communication with the team.

Desired education and skills

• Completion of a university degree in a relevant health care or business‑related discipline.
• Minimum five (5) years of recent experience in a related supervisory/management/leadership role.
• Demonstrated expertise in customer service and operational management.
• Strong leadership, communication and team building skills.
• Proven analytical and decision making skills.
• Financial acumen with experience in budgeting and variance analysis.
• Experience working in a unionized and regulated environment considered an asset.

An equivalent combination of training and experience may be considered.

What we offer you

• Payment in lieu for vacation and benefits
• Annual performance award up to 10%
• Employee discounts, wellness program, professional resources

What you can expect

• Schedule: Monday to Friday with occasional evenings.
• Primarily an on‑site role based at Canadian Blood Services donor centre(s) located in downtown Toronto with occasional travel for mobiles as well as to attend regional and national meetings.
• Occasional exposure to biohazards during event visits, requiring adherence to safety protocols.
• Frequent use of communication devices and occasional on‑call responsibilities.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.