Donor Centre Manager

Canadian Blood Services Stem Cells for Life; Saint John; On-site; CAD 108,000 - 126,000; Full time

Job summary

A national health services organization is seeking a Donor Centre Manager in Saint John, New Brunswick. This role involves overseeing donor center operations, ensuring compliance with standards, and enhancing the donor experience. Candidates should have a degree in a relevant field and at least five years of management experience. The position offers comprehensive benefits, a pension plan, and four weeks of vacation.

Benefits

4 weeks vacation

Annual performance award up to 10%

Comprehensive health, dental, and vision benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Completion of a university degree in a relevant health care or business related discipline.
• Minimum five (5) years of recent experience in related supervisory/management/leadership role.
• Demonstrated expertise in customer service and operational management.

Responsibilities

• Oversee all aspects of donor centre operations ensuring regulatory compliance.
• Manage staffing, supplies, budget planning, and collaborate with teams.
• Enhance donor experience by improving operational metrics and communication.

Skills

Customer service

Operational management

Leadership

Analytical skills

Communication

Education

University degree in relevant health care or business-related discipline

Job description

Job Category

Supervisory and management

Posting ID

7804

Employment Status

Regular full-time

Classification

PTS / MGT / IT B

Salary / Rate of pay

$108,493 – $125,026

Application deadline

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

About the role

Canadian Blood Services is looking for a Regular full-time Donor Centre Manager to join our dynamic Collections Operations East team. The Donor Centre Manager is responsible for overseeing the efficient and effective operation of their designated donor centre ensuring compliance with regulatory standards and organizational policies. This role focuses on delivering exceptional donor experience meeting operational and financial targets and fostering a culture of continuous improvement and collaboration within the team.

Responsibilities

• Leverage operational management skills to oversee all aspects of donor centre operations including regulatory compliance, efficient workflows, staff productivity, quality and safety while continuously seeking improvements.
• Utilize resource management skills to ensure adequate staffing, supplies and equipment to meet collection goals, manage staff recruitment, mentoring and development, handle budget planning and oversight and collaborate with other teams on scheduling for maximum efficiency.
• Draw from customer service experience to improve the donation experience, build donor loyalty and track key metrics such as donation time, satisfaction, feedback and deferrals implementing improvements and ensuring timely donor communication.
• Use strong leadership skills to create a positive and inclusive work environment, motivate and support staff development, communicate regularly with teams and leadership and coach and mentor direct reports while collaborating with other managers to develop annual collection plans.
• Liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle, oversee non‑conformance management, root cause analysis, corrective actions and participate in audits including development of improvement plans and communication with the team.

Desired education and skills

• Completion of a university degree in a relevant health care or business‑related discipline.
• Minimum five (5) years of recent experience in related supervisory/ management/ leadership role.
• Demonstrated expertise in customer service and operational management.
• Strong leadership communication and team building skills.
• Proven analytical and decision making skills.
• Financial acumen with experience in budgeting and variance analysis.
• Experience working in a unionized and regulated environment considered an asset.

What we offer you

• 4 weeks vacation
• Annual performance award up to 10%
• Comprehensive group health, dental and vision benefits for you and your family
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• Schedule: Monday to Friday with occasional evenings.
• Primarily an on‑site role based at Canadian Blood Services donor centre located at 7 Wicklow St St. Johns Newfoundland and Labrador with occasional travel for mobiles as well as to attend regional and national meetings.
• Occasional exposure to biohazards during event visits requiring adherence to safety protocols.
• Frequent use of communication devices and occasional on‑call responsibilities.

Diversity and inclusion

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves with equal opportunities to succeed and contribute.

Additional information

Applicants who require accommodation should discuss their needs with us.