Donor Centre Associate - Blood Collection

Canadian Blood Services; Lethbridge; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Payment in lieu of vacation

Payment in lieu of holidays

Job summary

Canadian Blood Services is seeking a Temporary full-time Donor Centre Associate - Blood Collection to join the Collections team in the AB-Lethbridge donor centre. You will perform phlebotomy and engage with donors to provide a safe, respectful experience.

The role requires a high school diploma, 3 years in public-facing work, and familiarity with GMP; shifts include days/evenings/weekends. Travel to mobile events may be required; benefits offered.

Qualifications

• High school diploma required; post-secondary education considered an asset.
• Completion of accredited phlebotomy training or 1 year related experience.
• Minimum 3 years in a high customer-focused environment.
• Knowledge of GMP and safety standards.
• Basic computer skills; familiarity with Word/Outlook is a plus.

Responsibilities

• Perform phlebotomy and venipuncture following safety standards.
• Register donors, screen for eligibility, and promote a positive donor experience.
• Ensure accurate product information and labeling in the system.
• Respect donor privacy and follow procedures for safe processing of blood products.
• Support continuous improvements to donor experiences and processes.

Skills

Phlebotomy experience

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Phlebotomy training

Tools

Microsoft Word

Outlook

Job description

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Location: Lethbridge, AB, CA, T1K 8A8

Job posting ID: 9415

Employment status: Temporary full-time

Possible schedule/FTE:1.0
Position's anticipated end date: 2027-11-01
Number of positions available: 1

Classification: CUPE 1655
Salary/Rate of pay: $26.11

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Temporary full-timeDonor Centre Associate - Blood Collectionto join our dynamic Collections team in our AB-Lethbridgedonor centre.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection processin accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process

• Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening todetermine eligibility and build and promote a positive donor experience.
• Your knowledge or experience in following procedures you will ensure safe processing and handling of blood products as well as respecting donor privacy
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our computer system, when completing the product labelling process, and when preparing products.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.

Desired education and skills

• A high school diploma is required, and post-secondary education is considered an asset.
• Completion of accredited training program in phlebotomy or one-year related experience.An equivalent combination of education, training and experience may be considered.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Knowledge of and experience working with current Good Manufacturing Practices
• Basic computer skills and the ability to learn new systems and programs.Previous knowledge of Microsoft Word and Outlook are considered assets.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Payment in lieu of vacation.
• Payment in lieu of holidays.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.