Dock Supervisor - Precision Parcel and Package Deliveries (Quebec City)

Challenger; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A transportation services company is seeking a full-time Dock Supervisor for its Quebec City Terminal. The role involves leading dock operations, maintaining safety and compliance, and ensuring customer satisfaction. The ideal candidate should have supervisory experience, forklift certification, and be bilingual in English and French. This position offers a competitive total rewards package and promotes a positive team atmosphere.

Benefits

Competitive and comprehensive total rewards package

Group health and dental benefits

Company-sponsored retirement savings plan

Qualifications

• Minimum of 3 years’ experience as a Dock Supervisor.
• Experience in supervising teams with strong leadership capabilities.
• Minimum of 2 years forklift experience required.

Responsibilities

• Lead and coordinate all dock operations to ensure efficient logistics.
• Maintain safety protocols and promote a safety-conscious culture.
• Provide exceptional customer service.

Skills

Leadership capabilities

Forklift operation

Bilingual (English and French)

Customer service

Problem-solving

Education

Post-secondary education in Supply Chain & Logistics or related field

Tools

Transportation management software

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

What’s in it for you :

• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance
• Friendly team atmosphere
• Competitive and comprehensive total rewards package including group health and dental benefits and company sponsored retirement savings plan

The Opportunity :

We are currently looking for a full-time Dock Supervisor to join our fast-paced team at our Quebec City Terminal. This role is responsible for :

Lead Hand :

• Lead and coordinate all dock operations to ensure efficient inbound and outbound logistics.
• Overseeing dock cleanliness, pre-staging freight for delivery runs, and ensuring seamless daily dock meetings.
• Create and manage driver runs, dispatch drivers, and maintain consistent communication to address issues and provide updates.
• Build and maintain strong relationships with customers and carriers. Liaise to coordinate daily shipments, track loads, provide real-time updates, and resolve any issues related to delivery delays or security.
• Ensure the dock is a safe, compliant workplace by adhering to safety protocols and promoting a safety-conscious culture. Lead initiatives to improve safety and reduce operational risks.
• Provide exceptional customer service by delivering timely updates on shipments, addressing issues with urgency, and ensuring the seamless coordination of pickup and delivery appointments.

Dock Worker :

• Load, unload and move product and materials to and from trailers and containers onto dock
• Operate equipment such as forklift, clamp truck, dollies or hand trucks, etc.
• Inspect equipment prior to commencing shift and as required during shift
• Verify accuracy of product being received and shipped
• May be required to break down skids of product and build smaller orders for delivery to customer
• Ensure product is moved in a safe manner and reports any incidents to their supervisor or leadhand
• Complete various documents as required
• Maintain a clean and safe work are

What you need to be successful in the role :

• Post-secondary education in Supply Chain & Logistics or a related field preferred.
• Minimum of 3 years’ experience as a Dock Supervisor.
• Minimum of 3 years of warehouse management experience, including working with asset-based trucks and drivers.
• Minimum of 2 years forklift experience required
• Ability to lift up to 22.5 kg (50 lbs)
• Forklift certified
• Dangerous goods certified
• Clean criminal record check
• Experience in supervising teams, with strong leadership capabilities
• Knowledge of the transportation industry, including all modes of transportation (rail, road, air, ground expedites) within North America
• Familiarity with transportation management software
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Strong understanding of inventory control procedures and warehouse management systems.
• Bilingual (English and French is a MUST HAVE )
• Ability to work in a fast-paced environment
• Accuracy, dependability, and ability to safely operate dock
• Flexibility with workload and duties
• Positive and team-oriented attitude
• Ability to work independently
• Proven positive work ethic