DMS Document Management Systems (netDocuments)

Cynet systems Inc; Mississauga; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A technology services provider in Mississauga is seeking a skilled professional with over 7 years of experience. The role involves managing SLAs, mentoring team members, and providing technical support. Ideal candidates will have strong client-facing skills and knowledge of Document Management Systems. This position offers both on-site and remote work opportunities.

Qualifications

• 7+ years of relevant experience is required.
• Strong client-facing role at the customer location or remotely.
• Knowledge of Barcode Configuration and Document Separation Techniques.

Responsibilities

• Manage services SLAs like availability and incident resolutions.
• Support other colleagues and L2 team for L3 Technical delivery.
• Provide Hyper-Care support and integration test support.

Skills

Co-ordination with Application and Platform teams

Performance optimization

Client-facing role

Mentoring juniors

Job description

Job Description

Requirements

• 7+ years of relevant experience is required.
• Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support.
• Mentor and support other colleagues and L2 team for L3 Technical delivery.
• Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs.
• Strong client-facing role at the customer location or remotely.
• DMS ( Document Management System ).
• Knowledge of Barcode Configuration and Document Separation Techniques.