DIVISION CHIEF (Technology)

City of Toronto; Toronto; On-site; CAD 170,000 - 230,000; Full time

Job summary

City of Toronto is seeking a Division Chief to provide strategic leadership for technology services, systems and modernization initiatives across Toronto Fire Services. The role leads diverse teams, develops technology roadmaps and ensures security, reliability and operational readiness of mission-critical systems.

You will work with senior leadership, city divisions and external partners to drive innovation, organizational change and continuous improvement while aligning with corporate

Qualifications

• Post‑secondary degree or diploma in Information Technology, Computer Science, Engineering, Business Administration or related discipline.
• Experience leading technology services and enterprise strategy modernization.
• Experience building and guiding large, diverse technology teams with Agile.
• Strong budgeting, procurement, vendor management and governance experience.
• ITIL/ITSM frameworks and service management knowledge.
• Knowledge of cybersecurity, business continuity and risk management.
• Familiarity with public safety or mission‑critical tech environments.
• Certifications in PM, Agile or ITIL are assets.

Responsibilities

• Provide strategic leadership for planning, delivery, modernization and continuous improvement of technology services.
• Lead multidisciplinary technology teams to cultivate a high-performing, inclusive work environment.
• Develop and implement technology roadmaps, governance and standards.
• Oversee complex technology projects, programs and modernization initiatives with risk management.
• Champion Agile methods and modern service management practices to improve responsiveness.

Skills

Strategic leadership

Agile methodologies

Budgeting & procurement

ITIL/ITSM

Cybersecurity awareness

Stakeholder engagement

Public safety IT

Vendor management

Education

Post-secondary degree or diploma in IT/CS/Engineering/Business Admin

Job description

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Job ID: 67449Job Category: Emergency, Fire and Paramedics Services

Division & Section: Fire Services, Fire Svcs Comm, Tech & Org Performance

Job Type & Duration: One (1)Full-time, Permanent

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 15-OCT-2026 to 29-OCT-2026

Reporting to the Deputy Fire Chief, Communications, Technology, and Organizational Performance the Division Chief provides strategic leadership and oversight of technology services, systems and initiatives that support the operational and business needs of Toronto Fire Services.
The position is responsible for developing and leading multidisciplinary technology teams, developing and implementing technology strategies, overseeing complex projects and modernization initiatives, and ensuring the reliability, security and continuity of mission-critical systems and services.
Working collaboratively with senior leadership, City divisions, emergency service partners and external stakeholders, the Division Chief drives innovation, organizational transformation and continuous improvement while ensuring technology services remain aligned with operational priorities, corporate standards and evolving public safety needs.

Major Responsibilities

• Provides strategic leadership and direction for the planning, delivery, modernization and continuous improvement of technology services, systems and infrastructure supporting Toronto Fire Services.
• Leads, develops and transforms multidisciplinary technology teams, fostering a collaborative, accountable, high-performing and inclusive work environment.
• Develops and implements technology strategies, roadmaps and governance frameworks aligned with divisional priorities, operational requirements and corporate standards.
• Leads and oversees complex technology projects, programs and modernization initiatives, ensuring effective planning, implementation, risk management and service delivery
• Champions the adoption of Agile methodologies and modern service management practices to improve collaboration, organizational responsiveness and operational efficiency.
• Oversees mission-critical technology systems, including communications systems, operational technology, business applications, networks and related infrastructure, ensuring reliability, security and operational readiness.
• Provides leadership in IT service management, business continuity, disaster recovery and incident response planning to support the resilience of critical technology services.
• Develops, administers and monitors operating and capital budgets, ensuring effective financial management, resource allocation and expenditure controls.
• Oversees procurement activities, vendor relationships, contractual agreements and service performance to ensure technology solutions meet operational and organizational requirements.
• Builds and maintains effective relationships with senior management, City divisions, emergency service partners, vendors and other stakeholders to advance technology initiatives and resolve complex issues.
• Ensures technology services and initiatives comply with applicable legislation, corporate policies, cybersecurity requirements, information management standards and established governance practices.

Key Qualifications

• Post‑secondary degree or diploma in Information Technology, Computer Science, Engineering, Business Administration or a related discipline, or an equivalent combination of education and experience.
• Extensive experience providing strategic leadership of technology services, including the development and implementation of enterprise technology strategies and modernization initiatives.
• Extensive experience leading, developing and transforming large, diverse technology teams, including the implementation of Agile methodologies and practices.
• Considerable experience leading complex, large‑scale technology projects and programs, including project management, change management and risk mitigation.
• Considerable experience overseeing mission‑critical technology systems and services, ensuring reliability, security, operational continuity and effective IT service management.
• Considerable experience developing and managing operating and capital budgets, procurement processes, vendor relationships and contractual agreements.
• Experience implementing ITIL/ITSM frameworks and service management best practices.
• Familiarity with public safety, emergency communications or other mission‑critical technology environments.
• Professional certifications in project management, Agile methodologies or IT service management, such as PMP, Scrum Master or ITIL would be considered as asset.
• Knowledge of municipal government operations, public sector governance and procurement practices.
• Strong strategic thinking, analytical, problem‑solving and decision‑making skills.
• Excellent communication, interpersonal, negotiation and stakeholder engagement skills.
• Knowledge of cybersecurity, business continuity, disaster recovery and technology risk management.
• Ability to lead organizational change, manage competing priorities and foster a collaborative, high‑performing work environment.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.