District Manager - Hamilton

THE HAMILTON SPECTATOR; Hamilton; On-site; CAD 60,000 - 85,000; Full time

Job summary

Metroland Media is seeking a District Manager to oversee home delivery and single-copy circulation for the Greater Hamilton area. You will balance hands-on delivery with service, people, and operational priorities, ensuring timely resolutions and high service quality.

The role requires coordinating with carriers, contractors, and distribution leaders, reviewing performance data, and identifying improvement opportunities across routes and neighborhoods.

Qualifications

• High school diploma or equivalent. Post-secondary education in business, logistics, operations or a related field is an asset.
• One to two years of experience in circulation, distribution, delivery, logistics, route management, field operations or a comparable environment.
• Experience coordinating contractors, carriers, route teams or customer service follow-up is preferred.
• Strong customer service, communication, relationship management and conflict-resolution skills.
• Practical problem-solving skills and the judgement to recognize when an issue falls outside standard procedures.
• Excellent organization, geographic awareness and attention to detail.
• Ability to work independently while aligning decisions with service standards, safety expectations and operating priorities.
• A valid driver’s license is required for this role.

Responsibilities

• Own delivery performance, including route coverage, service quality, and timely issue resolution.
• Deliver newspapers when required.
• Coordinate with carriers, contractors, vendors, customer service teams and distribution leaders to maintain reliable operations.
• Review route data, missed deliveries, customer feedback and operational reports to identify trends and recommend improvements.
• Build a strong understanding of local geography, delivery locations, route conditions and customer needs.
• Support the recruitment, onboarding, communication and performance follow-up of carriers, contractors or delivery partners, as assigned.
• Escalate recurring service issues, safety concerns, resource gaps and customer-impacting risks, with clear recommendations for action.

Skills

Customer service

Communication

Relationship management

Conflict resolution

Problem solving

Organizational skills

Geographic awareness

Independent work

Education

High school diploma or equivalent

Post-secondary education in business/logistics/operations or related field

Job description

Metroland Media is adynamic media powerhouse,delivering vital news to millions of readers across Ontario. We publish six award-winning daily newspapers – including the Hamilton Spectator and Waterloo Region Record – alongside 27 websites covering communities from Ottawa Valley to Niagara and Parry Sound to Toronto.

We don’t just report the news; we strengthen our communities. Our newsrooms fuse the expertise of ourtrained journalists with first-party data and local insights, keeping citizens informed on the issues that matter most.

Join us to learn from seasoned journalists and make a real impact in Ontario.

Our Commitment to DiversityWe strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

The Opportunity

Are you energized by solving problems in real time, building strong working relationships, and keeping delivery operations moving? As District Manager, you will oversee home delivery and single-copy circulation performance within the Greater Hamilton area. You will be required to deliver newspapers when necessary, coordinate route execution, support carriers and contractors, and resolve customer service issues.

You will balance hands-on delivery with service, people, and operational priorities, identifying issues early and taking practical action to keep district operations running smoothly.

What You’ll Do

• Own delivery performance, including route coverage, service quality, and timely issue resolution.
• Deliver newspapers when required.
• Coordinate with carriers, contractors, vendors, customer service teams and distribution leaders to maintain reliable operations.
• Review route data, missed deliveries, customer feedback and operational reports to identify trends and recommend improvements.
• Build a strong understanding of local geography, delivery locations, route conditions and customer needs.
• Support the recruitment, onboarding, communication and performance follow-up of carriers, contractors or delivery partners, as assigned.
• Escalate recurring service issues, safety concerns, resource gaps and customer-impacting risks, with clear recommendations for action.

Qualifications

• High school diploma or equivalent. Post-secondary education in business, logistics, operations or a related field is an asset.
• One to two years of experience in circulation, distribution, delivery, logistics, route management, field operations or a comparable environment.
• Experience coordinating contractors, carriers, route teams or customer service follow-up is preferred.
• Strong customer service, communication, relationship management and conflict-resolution skills.
• Practical problem-solving skills and the judgement to recognize when an issue falls outside standard procedures.
• Excellent organization, geographic awareness and attention to detail.
• Ability to work independently while aligning decisions with service standards, safety expectations and operating priorities.
• A valid driver’slicenseis required for this role.

Working Conditions

This role combines work in the field, depot, distribution, and remote settings, depending on operational needs. Travel throughout the greater Hamilton area is part of the role. The position will require early mornings, evenings, weekends, holidays, or other variable schedules to support delivery cycles and urgent service issues. Work may involve exposure to traffic, warehouses, outdoor conditions and changing weather, as well as regular keyboarding, screen time, deadline-driven activity and periods of sitting, standing, walking, driving or inspecting delivery locations.

Additional Information

We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.