District Manager

CosmoProf Beauty; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading beauty retail company seeks a District Manager responsible for enhancing customer experience and driving sales performance. This role involves developing recruitment strategies and ensuring compliance with safety policies. Candidates should have significant retail management experience and be prepared for extensive travel. The ideal candidate will be a proactive leader who thrives in a fast-paced environment and embraces diverse perspectives while working alongside various teams.

Qualifications

• At least 5 years’ experience in management or merchandising.
• Multi-Unit or Big Box Retail Management experience preferred.
• Ability to travel extensively, including weekends.

Responsibilities

• Deliver exceptional customer experience to maximize sales.
• Develop and maintain recruitment and training programs.
• Ensure compliance with store safety and loss prevention policies.
• Drive execution of company processes and manage expenses.

Skills

Leadership

Customer experience management

Problem solving

Communication

Team building

Education

High School Diploma

College Degree (preferred)

Job description

Overview

Job Title: District Manager - Cosmoprof

Essential Function: The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They are also responsible to ensure all company processes and practices are adhered to. They are the linchpin of the field organization between strategy and execution. They maintain strong working relationships with all business partners and maintain a strong level of business literacy about the region, SBH financial position, its midrange plans, its culture, and its competition.

Primary Duties

30% Brand: Provides leadership to deliver an exceptional customer experience that maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and a channel‑agnostic approach to exceed expectations. They understand the competitive landscape by observing and studying the competition to learn about current initiatives and strategies, share insights with relevant business partners and supervisors, and ensure all brand standards are met, such as merchandising, POGs, marketing, back‑rooms, etc.

30% People: Develops and maintains recruitment, training, motivation, and discipline programs to drive results and builds and maintains a talent pool of future leaders. They are active on LinkedIn and all digital networking platforms and social networks, possess a strong network of external candidates to fill positions when required, assess store managers to determine talent opportunities and impact on store performance, consistently engage direct reports regarding their own strengths and opportunities while leveraging IDP, ensure that store managers engage and develop their teams, and build strong working relationships with all business partners.

20% Safety / Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed, including all social distancing practices. They are responsible for protecting company assets by ensuring all procedures are being followed in store as they relate to shrink, damages, banking, etc., analyze and utilize all available reporting, and ensure compliance with all HAZMAT training and execution.

20% Operations: Drives the execution of all company processes through training, management, analysis and continuous improvement. Actively manages and leverages payroll and manages other controllable expenses such as supplies, travel, etc. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). They are responsible for real estate as it relates to site feedback, re‑locations, new stores, and store closings, utilize technology and all company tools to drive results, and work in partnership with the Operations Business Partner.

Knowledge, Skills, and Abilities

• High School Diploma or equivalent. Prefer College Degree but not required.
• 5+ years’ experience in business, management and/or merchandising.
• Specialty retail or trade knowledge, problem solving and driving associate engagement.
• Multi‑Unit or Big Box Retail Management experience preferred.
• Thorough knowledge in selection of top candidates, sourcing and education.
• Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the stores.
• Ability to plan, organize, lead and control.
• Ability to recognize, analyze, and quantify market trends.
• Understanding and communicating the competitive landscape to drive local segmentation.
• Understanding of assigned store capabilities and growth potentials.
• Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.

Competencies

The below competencies represent the core of what a District Manager must possess.

Grow Yourself

• Passionate Learner – Desire to grow and learn; Owns personal development; Self‑motivated.
• Open to and seeks a wide range of inputs; Humble learner; Shares learning with others.
• Learning Agility – Learning mindset; Intellectual curiosity.
• Innovative/Creative – Strives for continuous improvement.
• Flexible & Agile – Adapter.
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
• Takes initiative in ambiguous situations.
• Deals with change – Tolerates stressful situations well.
• Follow‑through – Perseverance.
• Works independently – Prioritizes effectively.

Grow the Team and Culture

• Talent Builder – Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success.
• Builds diverse teams; Develops teams; Delegates; Coaches; Mentors; Evaluates; Differentiates.
• Holds people accountable.
• Empowers, motivates, recognizes, rewards.
• Effective communicator – Expresses information candidly, straightforwardly; Creates an engaging, inviting environment.
• Effectively listens – Non‑hierarchical style; Humility; Concise message; Intended meaning clearly understood; Courageous; Persuasive; Influencing; Inspiring; Negotiates well.
• Builds trust to promote candor and openness.
• Team Builder – Develops strong partnerships and engages with associates at all levels and across functions.
• Works with respect, collaboration, prioritizes partnerships; Values differences; Inclusiveness.
• Relishes diversity of thought and input.
• Customer Focused Partner – Understands and works to meet the needs of external and internal customers.
• Transparency, accessibility, humility – Accountable to the customer; Seeks, accepts, acts on feedback to improve customer experience.

Grow the Business

• Strategic Thinker – Demonstrates vision and perspective to drive business performance; Sets direction; Long‑term focus; Visionary; Balances short‑term with long‑term; Embraces risks and competition.
• Big Picture Thinker – Understands relevant business concepts and processes and aligns with larger organization; Leads change inclusively and effectively.
• Business acumen.
• “Big picture” thinking; Systems thinking.
• Anticipating future trends.
• Results Driver – Executes and adapts plans; Follows through; Keeps pace of business.
• Innovates; Prioritizes, plans, schedules.
• Efficient time management; Results oriented; Attention to detail; Follow‑through; Demonstrates grit; Looks for continuous improvement.
• Problem Solver & Decision Maker – Analyzes information; Evaluates alternatives; Makes sound decisions.
• Judgment, reasoning, decisiveness – Draws inferences; Innovates; Summarizes information to inform decisions.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The Amount Of Discretion Or Freedom This Position Has

• Strict Adherence to Guidelines
• Interprets and adapts guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion such as long periods of standing. Extensive travel required.