District Manager - 12 months Contract

Innomar Strategies Inc.; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

Cencora is seeking a District Manager to oversee a remote team of Field Case Managers and Wellness Case Managers in a Canadian region. You will ensure patient access to drug therapies while managing enrollments, KPIs, and program compliance.

The ideal candidate brings 5+ years in healthcare program management, strong project leadership, and bilingual capability in French and English (Quebec required). Expect field travel and cross-functional collaboration with management teams.

Qualifications

• Bachelor’s degree required.
• Health professional background is an asset.
• 5+ years of people management or clinical program management experience in healthcare.
• CCPE certification is an asset.
• Experience with patient support program management is an asset.
• Familiarity with private and public reimbursement environments is an asset.
• Ability to leverage data to identify opportunities and challenges with customers and team members.
• Ability to coach field teams to promote program services.

Responsibilities

• Account management and identify enrollment growth opportunities.
• Act as program champion with key stakeholders.
• Coach and mentor field team members.
• Collaborate with Commercial DMs to maximize program opportunities.
• Lead and align team with mission and goals.
• Identify skills needed for projects and match with talent.
• Improve competencies with Training Managers.
• Provide feedback on program enhancements.
• Stay informed on industry trends and legislation.
• Oversee recruiting, interviewing and hiring for vacancies.
• Conduct performance reviews and manage professional development.
• Spend significant time in the field with remote teams.
• Monitor KPIs to ensure customer experience and compliance.
• Utilize CRM and reports to train and coach teams.
• Approve purchases and budget-related expenses.

Skills

Project management

Analytical thinking

Multitasking

Bilingual (English/French)

Leadership

Travel readiness

Education

Bachelor’s degree

Tools

CRM

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Position Summary

Under the general direction of the National Program Manager and the Senior Program Manager, the District Manager (DM) is responsible for managing all aspects of the program in a given geographical area. Someone who will become an expert in private and regional government payer policies, the District Manager ensures that patients have easy access to their drug therapy by overseeing and managing the activities of the remote team compromising of a highly talented group of Field Case Managers (FCM) and Personal Care Specialists (PCS) or Wellness Case Managers (WCM).

Primary Duties and Responsibilities

• Account Management Proactively identify areas of enrollment growth and manage client issues
• Act as program champion with influential stakeholders
• Coach and mentor new field team members to promote program services to patients and HCPs
• Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics
• Leadership Work with management team to ensure clear understanding of team mission and goals
• Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent
• Work with Training Managers to improve competencies of team and address knowledge gaps
• Obtain feedback and input on program enhancements
• Stay abreast of industry trends and important pending legislation impacting business
• Fosters proactive, continued quality improvement
• Human Resources Responsible for recruiting, interviewing and hiring for vacant positions
• Conduct Performance Reviews and manage Professional Development for field team
• Responsible for training and motivating/ developing field teams
• Spends a significant proportion of time in the field with the remote teams
• Manage employee relations and progressive discipline
• Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program’s operating procedures
• Utilize systems (CRM, Reports) to monitor, train and coach field teams
• Approves purchases, expenses, mileage and other budget related expenses

Experience and Educational Requirements

• Bachelor’s degree required
• Health professional background, such as nursing or other medical expertise, is an asset
• Requires minimum of 5 years experience in people management or clinical program management or related fields within healthcare
• CCPE certification an asset
• Experience with patient support program management an asset
• Proficiency in key account management
• Proficiency at understanding the private and public reimbursement environments an asset
• Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members
• Proficiency at coaching field team to promote program services to customers and patients
• Proficiency at identifying and championing efficiencies (tasks, technology, etc)
• Proficiency at working with CRM and leveraging its analytics
• Dynamic leader who can energize multidisciplinary teams to learn and apply new skills and /or techniques to respond to the business needs

Minimum Skills, Knowledge and Ability Requirements

• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
• Good Analytical, conceptual and problem solving skills
• The ability to manage multiple tasks along a parallel process
• Ability to resolve associate issues effectively and efficiently
• Critical thinking skills
• Strong industry knowledge
• Ability to communicate effectively in both French and English (oral and written) mandatory in Quebec, an asset in the rest of Canada
• Possess strong interpersonal and leadership skills
• Attention to detail
• Ability to proficiently use computer and good knowledge of Microsoft Office
• Strong business acumen competency
• Ability to travel up to 50% depending on region and responsibility. Must be able and willing to work in the home offices of field team members.
• Ability to collaborate with different parties
• Ability to coach and develop others
• Hold and maintain a valid, non-expired, unrestricted driver’s license
• Must possess a car

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. As per ESA legislation, this role is excluded from pay transparency requirements in Ontario

Affiliated Companies

Affiliated Companies: Innomar Strategies

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.