Distribution Customer Service Representative

NFI; Toronto; On-site; CAD 29,000 - 41,000; Full time

Job summary

NFI is seeking a Distribution Customer Service Representative in Toronto, ON. You will respond to inquiries, process orders, and manage receipts while handling complaints in a prompt, courteous way.

You will coordinate shipping with Traffic and Operations, prepare documentation, and ensure invoicing accuracy. Strong MS Office skills and 10-key typing are required, with flexibility to work irregular hours including weekends.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills, including MS Office.
• Typing speed and accuracy are important.
• Experience with shipping software and carriers helpful.
• Excellent written and verbal communication abilities.
• Customer service skills and problem solving are essential.

Responsibilities

• Respond to inquiries and process orders and receipts promptly.
• Handle complaints in a courteous and effective manner.
• Answer and route telephone calls; greet visitors.
• Coordinate shipping with Traffic and Operations; expedite orders as needed.
• Provide follow-up with departments to meet service standards.

Skills

Excellent communication

Typing

10-key

MS Office

Customer service

Irregular hours capability

Education

HS diploma or equivalent

Tools

UPS

FedEx

Shipping software

Job description

Overview

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner


• Processes and inputs all customer orders


• Produces stock reports to check for product availability


• Produces all related paperwork and necessary information required for customer work orders


• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary


• Provides follow up with other departments to ensure service standards are being met


• Assures proper invoicing of accounts by verifying computer generated invoices


• Prepares shipping and tracing information to customers as required
  
• Maintains damage records and back order logs


• Communicates customer feedback to management including any signs of dissatisfaction


• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes


• Oversees all paperwork associated with orders and maintain the corresponding files


• Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

• HS diploma or equivalent required


• Strong computer knowledge including MS Office applications


• Basic typing skills


• Familiarity with 10-key


• Shipping software systems including UPS and Federal Express


• Excellent oral and written communication skills


• Excellent customer service skills


• Must be able to work in varying facility conditions.


• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

The base hourly pay rate for this posting is $25.00. The base hourly pay range is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NFI's total compensation package for employees.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.

Profit Center

PC-6101