Distribution Center Operations Specialist

Walmart Inc.; Mississauga; On-site; CAD 29,000 - 41,000; Full time

Job summary

Walmart Canada is seeking a dedicated dispatcher liaison to handle phone and email inquiries from internal and external customers. You will document requests in Salesforce, generate daily load and delivery reports, and coordinate with carriers, DC teams, and SSC to ensure on-time resolution.

The role requires strong communication, problem-solving, and adherence to SOPs. Expect to manage urgent escalations and support special events and ecommerce escalations as needed.

Qualifications

• Age - 18 or older.

Responsibilities

• Communicate with carriers, DC teams, Store Support Centre (SSC) & Stores via telephone and email exercising a high level of urgency.
• Escalation point – provide assistance and escalation when required for stores.
• Accurately document a variety of customer requests via the Salesforce CRM system to ensure full circle resolution on all requests, while following policies and SOPs
• Prepare National reports (store delivery schedules, off schedule, daily load reports, etc.) for all DCs within specified deadlines.
• Carrier delay reporting, ensuring store notification and follow up by tracking load arrivals and departures daily and research late deliveries.
• Complete trailer load revisions or temporary delivery window blockings.
• Assist Stores/Carriers/DCs with special events planning, emergency preparation and resolution (refrigerated truck requests, temperature integrity scripts, storage trailers, trailer accidents, product recalls, planned and unplanned power outages).
• Processing walmart ecommerce escalations through tracking, rescheduling deliveries and resolve issues by addressing errors.

Skills

Communication

Customer service

Escalation management

Reporting

Salesforce

Tools

Salesforce CRM

Job description

Walmart Canada is seeking a dedicated dispatcher liaison to handle phone and email inquiries from internal and external customers. You will document requests in Salesforce, generate daily load and delivery reports, and coordinate with carriers, DC teams, and SSC to ensure on-time resolution.

The role requires strong communication, problem-solving, and adherence to SOPs. Expect to manage urgent escalations and support special events and ecommerce escalations as needed.