Distribution Agent

Expeditors; Richmond; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading company in supply chain management is seeking a detail-oriented individual to manage customer orders and ensure accurate inventory records. The role involves data entry, customer interaction, and compliance with internal processes. The ideal candidate will have previous logistics experience and strong communication skills, contributing to a customer-focused team environment. Excellent benefits and internal growth opportunities are offered.

Benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Qualifications

• Experience in inventory management.
• Strong written and verbal communication skills in English.
• Ability to work autonomously.

Responsibilities

• Perform accurate data entry for receiving, order allocation, shipping, and inventory management.
• Act as a liaison between warehouse and customer for orders.
• Trace orders and maintain communication with customers regarding their orders.

Skills

Customer focus

Problem solving

Effective interpersonal skills

Proactive

Time management

Education

2 years of industry specific knowledge

Tools

Microsoft Office

WMS

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems
  
  

Job Description

Daily process and input of all customer orders and distribution accounts.

• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer.
• Maintain strong relationships with vendors (trucking companies, and others).
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) andexternal government regulations or customer policies / requirements. Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information.
• Assist in client calls and complete customer reviews with your regular customers to document in the CRM.
• Proactively communicate with the team to ensure continuous awareness and understanding of current situations.
• Be continuously open and positive to implementing new system changes and enhancements with the team.
  
  

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
  
  

Qualifications

• 2 years of industry specific knowledge
• Inventory management
• Customer focus
• Software proficiency, especially Microsoft Office (Excel, Word, WMS, etc.).
• English - Written and verbal communication skills;
• Effective interpersonal skills, including listening, providing feedback, and teamwork
• Problem solving
• Proactive, strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
  
  

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
  
  

Annual compensation: CAD 50,000 -55,000.00