Disputes & Resolution Officer | By-Laws & ADR

Metrolinx; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A government transportation agency in Toronto is seeking a Review & Resolution Officer to provide exceptional customer service and resolve disputes related to fare violations. The ideal candidate will have strong analytical skills, a background in paralegal studies, and experience in a regulatory environment. This full-time position requires a minimum of four years of relevant experience and a commitment to equity and inclusion.

Qualifications

• Minimum four years experience in interpreting legislation and resolving disputes.
• Certifications such as a Paralegal license considered an asset.
• Ability to exercise independent judgment in applying policies.

Responsibilities

• Make decisions on administrative fee amounts and communicate effectively.
• Review and resolve customer disputes in a timely manner.
• Conduct investigations related to fare media systems.

Skills

Excellent written communication skills

Excellent interpersonal and communication skills

Good judgment and analytical skills

Computer proficiency in MS Office

Analytical problem solving

Education

Post-secondary diploma in Paralegal Studies

Tools

Presto SP Web SharePoint

Power BI

Job description

A government transportation agency in Toronto is seeking a Review & Resolution Officer to provide exceptional customer service and resolve disputes related to fare violations. The ideal candidate will have strong analytical skills, a background in paralegal studies, and experience in a regulatory environment. This full-time position requires a minimum of four years of relevant experience and a commitment to equity and inclusion.