Dispatcher / Planner

Bluewave Energy; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Edmonton seeks a Logistics Planner to optimize fleet operations, manage daily delivery routes, and improve customer service. The ideal candidate has a degree in Business Administration or a related field, along with over 2 years of experience in supply chain management. Strong communication, technical, and analytical skills are essential. This role supports the organization's goals while fostering relationships with customers through excellent service.

Benefits

Competitive benefits

Gas savings at various stations across Canada

Qualifications

• 2+ years of experience in a supply chain management role.
• Proficiency in Microsoft Office and Logistics Software.
• Strong technical, analytical, and problem-solving skills.

Responsibilities

• Optimize utilization of the fleet and drivers.
• Develop optimal routes for daily delivery.
• Communicate proactively with customers to resolve issues.
• Analyze performance metrics and suggest improvements.

Skills

Excellent customer service skills

Communication skills

Technical skills

Analytical skills

Problem-solving skills

Education

Post-secondary education in Business Administration, Supply Chain Management, or Logistics

Tools

Microsoft Office

Logistics Software

Job description

Job Description

Job Description

Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity

The Logistics Planner is responsible for outbound supply chain operations to ensure customer orders are fulfilled in alignment with commitments and customer expectations. From an operational expenditure (OPEX) perspective, the fleet of trucks and team of drivers collectively account for the largest portion of OPEX spend; the Logistics Planner is responsible for optimizing the utilization of the fleet and drivers. The position involves route optimization for day-to-day plans and having a longer-term view to support profitable growth for the Organization.

Responsibilities

• Work as part of a team to effectively fulfill customer deliveries through the ongoing analysis of requirements, demands / orders, capacity, constraints, and regional geography.
• Develop optimal routes daily for our Commercial Brand’s (Bluewave, Columbia Fuels, Ultramar, Island Petroleum) fleet and team of drivers, communicate with drivers and customers as necessary to execute the daily plans.
• Anticipate issues / problems (both short and long term) and take action to resolve and / or mitigate risk. Perform proactive analysis to prevent service failures.
• Perform daily analysis and data maintenance duties based on reporting of identified metrics to improve efficiency & utilization, manage expenses and provide excellent customer service.
• Communicate professional and proactive updates to customers and resolve issues as they arise to the best of your ability, escalating to the appropriate individual when necessary.
• Develop ways to increase productivity, maximize efficiency, reduce waste all while improving customer service and safety.
• Manage the logistics scorecard process and performance metrics.
• Connect with sales and operations to engage with new customers and build rapport.
• Help grow the business by building quality relationships with customers through learning their needs, and consistently exceeding their expectations.
• Analyze and communicate the performance of our commercial brand’s outbound delivery operations; identify opportunities to improve logistical and operational processes / systems and the overall approach for serving regions / zones in a more effective manner.
• Collaborate with commercial employees throughout the organization to implement and manage change that will make the organization better.
• Conduct variance analysis on KPI’s and suggest corrective actions.
• Provide support to drivers in troubleshooting system and / or customer issues (e.g. deliveries, inventory, truck software).
• Provide the Operations team with insights on opportunities to improve supply change, cost to serve, customer service, capacity planning and scheduling.
• Work alongside Operations to schedule service and repair of equipment.
• Work with Operations to identify driver scheduling requirements to ensure adequate and effective coverage to meet customer delivery needs.

Requirements

• Post-secondary education with a focus on Business Administration, Supply Chain Management, Logistics or a related field
• 2+ years of experience in a supply chain management role
• Possess excellent customer service and communication skills with people at all levels of an organization including drivers, sales, co-workers, and senior managers.
• Proficiency in Microsoft Office and Logistics Software
• Strong technical, analytical, and problem-solving skills – Forethought

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and / or fitness for duty testing.