Dispatcher - Kingsway Mall (Paladin Security)

Paladin Security; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A security service provider in Edmonton is seeking a Full-Time Dispatcher to manage incoming calls, dispatch services, and monitor security systems. Ideal candidates have strong communication skills, computer literacy, and crisis management abilities. The role offers competitive benefits, including medical and dental insurance, in a diverse and inclusive workplace.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Qualifications

• Ability to prioritize work tasks and show sound judgement.
• Willingness to learn and retain large amounts of information.
• Prior experience in dispatching is an asset.

Responsibilities

• Handle incoming calls and document details.
• Dispatch Security and Cleaning Services.
• Monitor CCTV and provide support to Security Agents.

Skills

Strong written and verbal communication

Strong interpersonal skills

Computer literacy

Crisis management skills

Dependable and professional

Above-average observation skills

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Take incoming radio, phone and in-person calls, document details and escalateto proper resources
• Dispatch Security, Cleaning Services and Building Operators to calls as required
• Dispatch security services to critical facility issues, including medical, fire, and disturbances
• Provide detailed documentation of activity as called into the dispatch center into event logs
• Dispatching for emergency situations (EPS, EMS, EFD)
• Monitor CCTV and provide support to Security Agents responding to calls
• Oversee facility monitoring systems, and elevate when equipment signals an alarm
• Communicate and provide regular updates by email distribution groups for all events on the property
• Provide key access through key control system for employees and contractors
• Provide contractor sign in / sign out process; sign out equipment as needed to contractors
• Complete reports and provide information related to a site owned security equipment
• Contact tenants for critical property concerns related to their tenant space
• Obtain/file maintenance inspections and equipment audits from team members

Qualifications

• Strong written and verbal communication
• Strong interpersonal skills for contractor and customer interactions
• Computer literacy with multiple computer software programs
• Ability to prioritize work tasksAble to display objectivity and sound judgement
• Willingness/Ability to learn and retain large amounts of information
• Possess crisis management skills and work under stressful conditions
• Above-avg observation skills
• Ability to follow policy and procedure
• Dependable and professional in all job functions
• Prior experience in dispatching is an asset

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Client Service Manager

This is a Full-Time position

Number of Openings for this position: 1