Dispatcher / Customer Service

GFL Environmental; Saint John; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading environmental services company in Saint John, New Brunswick, seeks a Dispatcher responsible for scheduling services and ensuring efficient communication between drivers, customer service, and operations. The ideal candidate will have a high school diploma, 12 years of relevant experience, and strong communication skills. This full-time role offers direct involvement in customer satisfaction and service efficiency.

Qualifications

• 12 years of experience in dispatch, transportation, or customer service.
• Strong communication and interpersonal skills with a customer-first approach.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Advanced computer skills with accurate data entry and typing speed.

Responsibilities

• Schedule services and manage customer requests for service changes.
• Dispatch calls to drivers based on route assignments and locations.
• Conduct driver check-ins to ensure paperwork accuracy.
• Collaborate with internal departments to resolve service issues.
• Field and respond to incoming calls and emails from customers.

Skills

Typing

Data Entry

Customer Service

AS400

Transportation Management Systems

Computer Skills

Paratransit

Microsoft Outlook

Computer Literacy

Dispatching

Logistics

Phone Etiquette

Education

High school diploma

Post-secondary education in logistics or transportation

Tools

Microsoft Outlook

TRUX software

Job description

Overview

The Dispatcher is responsible for scheduling and coordinating service to meet customer needs ensuring that routes are executed efficiently and in compliance with company policies. This role acts as a central point of communication between drivers operations customer service sales and maintenance teams troubleshooting potential service issues before they occur and maintaining a strong focus on customer satisfaction.

Responsibilities

• Schedule services and manage customer requests for service changes ensuring completion in line with company standards.
• Dispatch calls to drivers based on route assignments and driver locations.
• Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete.
• Collect review and distribute route sheets for proper data entry.
• Collaborate with internal departments to clarify roles and responsibilities in resolving service issues.
• Partner with routing specialists to optimize routes for efficiency.
• Field and respond to incoming calls and emails from customers.
• Troubleshoot and resolve delivery or pickup problems proactively.
• Assist in determining daily driver staffing levels to balance responsiveness and productivity.
• Record and distribute information from drivers to the appropriate departments.
• Communicate regularly with maintenance shop personnel.
• Maintain professional communication via email phone and two-way devices.
• Perform additional responsibilities as assigned by the Operations Manager.

Knowledge Skills & Abilities

• High school diploma required; post-secondary education in logistics transportation or related field is an asset.
• 12 years of experience in dispatch transportation or customer service.
• Strong communication and interpersonal skills with a customer-first approach.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Outlook Excel and Word.
• Advanced computer skills with accurate data entry and typing speed.
• Knowledge of the waste management or transportation industry is an asset.
• Experience with TRUX software preferred; willingness and ability to learn required.
• Ability to work extended hours including occasional weekends.
• Additional training in transportation logistics or customer service (e.g. call center environment) is an asset.
• We thank you for your interest. Only those selected for an interview will be contacted.
• GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Key Skills

• Typing
• Data Entry
• Customer Service
• AS400
• Transportation Management Systems
• Computer Skills
• Paratransit
• Microsoft Outlook
• Computer Literacy
• Dispatching
• Logistics
• Phone Etiquette

Employment Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact