Dispatcher Clerk

Aston Carter; Surrey; On-site; CAD 34,000 - 43,000; Full time

Benefits offered by this job

On-site parking

Extended health benefits

Merit increases upon conversion

Job summary

Aston Carter is seeking a Dispatcher Clerk for our Surrey, BC operation. You will coordinate daily city pick-ups and deliveries, manage dispatch communications, and ensure accurate documentation in Truckmate and related systems.

You’ll serve as the central contact for drivers, customers, and outside carriers, ensuring efficient freight movement while upholding high service and accuracy standards.

Qualifications

• 1+ year experience in LTL/dispatch or logistics operations.
• Strong knowledge of Lower Mainland routing and dispatch decisions.
• Clear verbal and written English communication skills.
• Experience in warehousing, dispatch, logistics, customer service, or operations.
• Accurate data entry and administrative support skills.
• Ability to handle high-volume calls with professional service.
• Familiarity with transportation management systems is a plus.

Responsibilities

• Coordinate city pick-up and delivery (P&D) activities for timely arrivals and departures.
• Print manifests and working copies to support daily dispatch operations.
• Perform driver check-in and maintain driver status records.
• Assign and cover all scheduled pickups to avoid unattended tasks.
• Provide customer service over the phone for dispatch inquiries.
• Respond to emails and calls related to dispatch, routing and service issues.
• Resolve driver issues professionally and escalate when needed.
• Validate city pickups and print dock stickers for correct freight IDs.
• Review driver activities and ensure photos are uploaded for complete records.
• Monitor driver hours and road status to optimize time and compliance.
• Answer dispatch-related calls from customers and internal teams.
• Coordinate with outside carriers for interline freight, e.g., Argus and Comox.
• Enter and track dispatch information in Truckmate.
• Support general administrative and data entry tasks and help resolve operational issues.
• Collaborate with office and dispatch teams to improve service levels.

Skills

LTL operations

Geographical knowledge

English proficiency

Warehousing experience

Data entry accuracy

Call center-style communication

Dispatch systems

Multitasking

Tools

Truckmate

Job description

Job Title: Dispatcher ClerkJob Description

We are seeking a detail-oriented and service-focused Dispatcher Clerk to support a busy transportation operation. In this role, you coordinate daily city pick-up and delivery activities, manage dispatch-related communications, and ensure accurate documentation within Truckmate and related systems. You act as a central point of contact for drivers, customers, and outside carriers, helping to keep freight moving efficiently while maintaining high standards of customer service and operational accuracy.

Responsibilities

• Coordinate city pick-up and delivery (P&D) activities, ensuring timely arrivals and departures.

• Print manifests and working copies as needed to support daily dispatch operations.

• Perform driver check-in procedures and maintain accurate driver status records.

• Assign and cover all scheduled pick-ups, ensuring no pickup is left unattended.

• Provide customer service over the phone for pickup entry and dispatch-related inquiries.

• Respond promptly to emails and calls related to dispatch, routing, and service issues.

• Handle driver issues professionally, including resolving concerns and escalating matters when necessary.

• Validate city pickups and print dock stickers to ensure accurate freight identification.

• Review drivers pickup activities to confirm that photos are taken and properly uploaded into FB so information is complete in Vector.

• Monitor driver hours and track drivers on the road to ensure efficient use of time and compliance with company expectations.

• Answer incoming phone calls from customers and internal customer service teams when they are dispatch-related, providing clear and helpful information.

• Coordinate with outside carriers who arrive to drop off or pick up interline freight, including carriers such as Argus and Comox.

• Use Truckmate to enter, update, and track dispatch information and related documentation.

• Support general administrative and data entry tasks related to dispatch and transportation operations.

• Collaborate with office and dispatch team members to resolve operational issues and improve service levels.

Essential Skills

• Minimum 1 year of experience in Less-Than-Truckload (LTL) operations such as customer service, warehouse work, track and trace, or similar logistics functions.

• Strong geographical knowledge of the Lower Mainland to support efficient routing and dispatch decisions.

• Strong command of the English language with clear verbal and written communication skills.

• Experience working in a warehousing, dispatch, logistics, customer service, customer support, or operations environment.

• Proficiency in administrative support and data entry tasks with a high level of accuracy.

• Ability to handle call center-style phone volume and provide professional customer service.

• Comfort working with dispatch systems and operational tools in a transportation setting.

• Ability to manage multiple tasks simultaneously in a time-sensitive environment.

Additional Skills & Qualifications

• Experience using Truckmate or similar transportation management systems.

• Exposure to fast-paced consumer packaged goods environments is an asset.

• EDI experience, particularly handling damages and shortages, is an advantage.

• Strong problem-solving skills and the ability to make sound decisions under time pressure.

• Ability to work collaboratively with cross-functional teams and other departments.

• Interest in career growth within an expanding company offering progression opportunities.

• Willingness to learn new systems and processes as the business evolves.

Work Environment

This is a full-time, in-office position from Monday to Friday, working a 7:00 AM to 3:30 PM schedule for a 40-hour week. The role involves an 8-hour shift structure with scheduled breaks. You work as part of a small dispatch team of approximately three people within a broader office environment of around fifteen colleagues. The setting is a transportation and logistics operation where you collaborate closely with drivers, office staff, and outside carriers. On-site parking is available. The dress code requires work boots, reflecting a workplace that includes proximity to warehouse and dock areas. Employees benefit from exposure to a large, growing organization with opportunities to collaborate across departments, potential for career progression, and eligibility for extended health benefits and merit increases upon conversion to full-time employment.

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Pay and Benefits

The pay range for this position is $25.00 - $31.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Workplace Type

This is a fully onsite position in Surrey,BC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à [e-mail] ([e-mail]) pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.