Dispatcher

TEEMA Solutions Group; Vaughan; On-site; CAD 50,000 - 65,000; Full time

Job summary

A logistics company is seeking a Dispatcher to coordinate freight movement, ensure compliance with Canadian regulations, and maintain communication with drivers and customers. The ideal candidate will have at least 5 years of experience in dispatching, strong problem-solving skills, and knowledge of TMS and GPS systems. Key responsibilities include load planning, regulatory compliance, and customer service, making this a vital role in our growing organization.

Qualifications

• 5 years experience in dispatching, trucking, or logistics preferred.
• Strong knowledge of Canadian trucking regulations.
• Familiarity with TMS systems and GPS tracking.

Responsibilities

• Coordinate freight movement and support drivers.
• Ensure compliance with Canadian regulations.
• Communicate constantly with drivers and customers.
• Monitor shipments and update customers.

Skills

Excellent communication skills

Problem-solving skills

Ability to multitask

Tools

Transportation Management Systems (TMS)

GPS tracking

Loadlink

Job description

JDass Corp. is seeking an organized, proactive, and detail-oriented Dispatcherto join our team. The ideal candidate will coordinate freight movement, support drivers, ensure compliance with Canadian regulations, and maintain strong communication with customers and partners. This is a key operational role in our growing company.

Key Responsibilities

Load Planning & Coordination

• Assign loads to drivers based on availability, HOS regulations, and equipment type.
• Plan and optimize routes for efficiency and on-time delivery.
• Schedule pickups and deliveries with shippers and receivers.

Regulatory Compliance

Ensure drivers comply with Transport Canada regulations, including:

• Hours of Service (HOS)
• ELD requirements
• Weight and dimension limits
• Dangerous Goods (TDG) regulations (if applicable)

Prepare and verify required documents:

• Bills of lading
• Customs forms (ACE/ACI) for cross-border loads

Driver Communication & Support

• Maintain constant communication with drivers regarding instructions, changes, delays, and updates.
• Assist drivers with directions, paperwork, fuel cards, and roadside support.
• Provide real‑time problem‑solving and decision‑making support.

Shipment Tracking & Updates

• Monitor shipments using GPS, ELD, and transportation management systems (TMS).
• Update customers with accurate ETAs and load status.
• Respond quickly to service disruptions, delays, or emergencies.

Customer Service

• Act as the main point of contact between customers, drivers, brokers, and warehouse teams.
• Manage appointment times and dock scheduling.
• Resolve customer inquiries and service issues professionally.

Administrative Duties

• Document load details, driver logs, and shipment updates in company systems.
• Collect and process PODs (Proof of Delivery).
• Maintain accurate records for compliance and audits.
• Assist in calculating trip settlements or driver pay when required.

Load Sourcing (if applicable)

• Work with brokers and customers to secure loads.
• Negotiate freight rates and match loads to available equipment.
• Use platforms such as Loadlink, or internal systems.

Safety Coordination

• Monitor driver fatigue and compliance with safety protocols.
• Report unsafe conditions or incidents to the safety team.
• Stay updated on weather alerts and road conditions.

Qualifications

• 5 years experience in dispatching, trucking, or logistics (preferred).
• Strong knowledge of Canadian trucking regulations (HOS, ELD, TDG).
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast‑paced environment.
• Familiarity with TMS systems, GPS tracking, and load boards.