Dispatcher

Stericycle; Port Coquitlam; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading provider of compliance-based solutions as a Dispatcher. You will streamline customer service processes, manage routing for drivers, and ensure operational efficiency. Ideal candidates will possess strong communication and problem-solving skills alongside a preferred high school education and relevant experience.

Benefits

Competitive salary

Full benefits package

Tuition reimbursement

Job-specific certifications

Forklift certification

Qualifications

• Preferred Education: High School or Equivalent.
• 2-4 years of experience preferred in a similar role.
• Focus on customer service and efficient routing.

Responsibilities

• Provide timely response to customer inquiries, manage pick-ups and scheduling.
• Assist in dispatching vehicles and monitor operational logs.
• Ensure compliance with company policies and safety standards.

Skills

Customer Service

Communication

Route Management

Problem Solving

Education

High School or Equivalent

Job description

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer”s needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Key Job Activities:

Customer 1st:
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor and escalate CIC’s to supervisor
• Assist walk-in customers

Company Growth:
• Assist with routine handheld/printer availability and operation.
• Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Create load sheets
• Reviews driver’s paperwork (VCR and log book) and files paperwork.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Debrief drivers in accordance with written SOP's.
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced on a daily basis.
• Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Prepares reviews and stamps all manifests.
• Assists Trans Supervisor/Manager as needed/directed.
• Download PDTs from previous night
• Handle 3rd Party Hauler paperwork
• Update SAP data / notes
Team Member Development:
• Communicate performance standards and objectives.
• Monitors operations and work of all CSRs.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.

Compliance:
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicate to staff, as necessary.
• Maintains a safe and compliant workplace at all times
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Oversee and participate in the maintenance of DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR logs are accurate and complete; must maintain DOT files.

Education: Preferred Education: in High School or Equivalent Experience (EMEAA):

• Preferred Years of Experience: 2-4

Certifications and/or Licenses: Benefits:

Stericycle offers a competitive salary and full benefits package including tuition reimbursement and job specific certifications included but not limited to forklift certification.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.