Dispatcher

Avenir Energy Ltd.; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading propane distribution company in Calgary seeks a Dispatcher to manage propane deliveries and provide superior customer service. This full-time position involves coordinating daily operations, preparing dispatch tickets, and ensuring compliance with safety standards. Ideal candidates will have at least 5 years of industry experience, strong computer skills, and a customer-centric approach. Join a collaborative team dedicated to excellence in service.

Benefits

Comprehensive benefits, including health and dental

Employee Assistance Program

Retirement planning with employer matching

Generous vacation and flexible time-off

Annual performance-based rewards

Qualifications

• Minimum 5 years industry knowledge and experience required.
• Professional driving or fleet dispatching experience is an asset.

Responsibilities

• Communicate directly with drivers to manage delivery demand.
• Prepare delivery ticket selections within CUE.
• Review performance reports and make necessary adjustments.
• Provide support on customer inquiries.

Skills

Strong computer skills, including Microsoft Office

Customer service experience

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast‑paced, customer‑focused, field‑based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full‑time member of our team, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well‑being.
• Retirement Planning: RRSP and TFSA options with employer‑matching contributions to help you plan for your financial future.
• Work‑Life Balance: Generous vacation, floater days, and flexible time‑off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance‑based rewards for both individual and company achievements.

Job Summary

Reporting to the Regional Manager, the Dispatcher is crucial in managing propane deliveries and providing top‑notch customer service. This role involves coordinating daily operations, ensuring smooth dispatching, and assisting with workload planning based on branch needs. The Dispatcher will oversee delivery ticket preparation, monitor performance, manage customer accounts, and ensure safety compliance. They will also troubleshoot technical issues and collaborate with drivers to ensure efficient and timely deliveries.

Responsibilities

• Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
• Prepare delivery ticket selections within CUE and manage day‑to‑day dispatching within AWE.
• Produce and review various reports (e.g., performance reports, make necessary adjustments – K factors, run‑out report, follow‑up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports).
• Review accounts put on STOP or cancelled accounts to ensure tickets are deleted.
• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags, etc.), as needed.
• Review weekend and overnight customer service inquiries with respect to delivery and take required action.
• Maintain DD table within CUE and communicate to delivery team as required.
• Utilize CUE & AWE systems and reports to manage delivery operation.
• Assist/Train other staff on CUE delivery tools (i.e., delivery record setup, K‑Factor, DD Due, Delivery profile, etc.).
• Trouble‑shoot truck computer system and communicate with inside/outside support when necessary, with respect to AWE/CV30‑31 software, hardware issues.
• Provide customer service support on incoming customer calls.
• Maintain awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.

Qualifications

• Minimum 5 years industry knowledge and experience required.
• Must have strong computer skills, including Microsoft Office.
• Customer service experience required.
• Professional driving or fleet dispatching experience is an asset.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage.

By applying for a position with Avenir Energy, you understand that we use third‑party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest.

Only candidates selected for an interview will be contacted.