Dispatcher

Fraser Health Authority; Burnaby; On-site; CAD 37,000 - 52,000; Full time

Benefits offered by this job

Employer-paid benefits

Vacation up to 4 weeks

Portability of benefits

Pension enrollment

Maternity top-up 87%

TransLink subsidy

Employee discounts

Job summary

Fraser Health Authority at Burnaby Hospital is seeking a Transport Services Coordinator to support the Burnaby Hospital redevelopment and the broader health care delivery in Burnaby. The role coordinates workflow for patient and material movement and supervises designated staff across the distribution area.

Responsibilities include planning and prioritizing dispatch, ensuring equipment maintenance, managing supplies, and safeguarding service quality while working with multiple departments in a

Qualifications

• Grade 12 and four (4) years' related experience including one (1) year supervisory capacity.
• Ability to communicate effectively both verbally and in writing.
• Ability to supervise and organize work.
• Physical ability to perform the duties of the position.
• Ability to operate related equipment.

Responsibilities

• Plan and organize work assignments and coordinate dispatch to transport patients and materials.
• Supervise staff, coordinate orientation and training, and assist the Manager with performance feedback.
• Review work requests and liaise with user departments.
• Maintain preventative maintenance on wheeled equipment and manage inventory.
• Process requisitions, purchase orders, and stock in designated areas.
• Notify staff of equipment issues and arrange repairs as needed.
• Transport patients to and from hospital areas using stretchers or wheelchairs.
• Perform other related duties as assigned.

Skills

Supervisory experience

Effective communication

Organizational skills

Team coordination

Problem solving

Education

Grade 12

Job description

Salary

The salary range for this position is CAD $32.39 - $32.39 / hour

Job Summary

Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby.

The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.

Highlights of the two-phase redevelopment project include:

• Expanded Emergency Department with additional treatment spaces
• New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine, and mental health patients
• New operating rooms, procedure rooms and recovery spaces
• New acute care tower with 160 beds
• New medical imaging department
• New integrated BC Cancer Centre

Burnaby Hospital plays an essential role to those living in the community by delivering a variety of health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and plastics specialties.

Experience the exceptional benefits of working with us including:

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: Eligible employees can start earning up to four weeks of vacation in your first year.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
• Additional employee discounts and perks available

*Eligibility based on employment status*

We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Coordinates the workflow by planning and organizing the movement of related materiel throughout the hospital; supervises designated staff in the daily operation of the distribution area according to established policies and procedures; transports patients by wheelchair, stretcher or bed, to and from various departments in the hospital.

Responsibilities

1. Plans and organizes work assignments by establishing priorities, providing input into organizational standards and operating procedures to coordinate dispatch service to transport patients and related materials.
2. Supervises staff by performing duties such as coordinating work assignments, determining orientation and training requirements and assisting the Manager by providing information relative to performance appraisals.
3. Reviews work requests and consults with user departments.
4. Ensures a regular schedule of preventative maintenance cleaning and servicing is carried out on all wheeled equipment in the department.
5. Monitors and maintains inventory of supplies and equipment for the designated areas, in accordance with predetermined supply levels.
6. Completes requisitions and purchase orders for routine supplies and equipment, arranges for appropriate approvals, forwards requisitions to stores, receives incoming supplies and equipment and places stock in designated areas.
7. Notifies appropriate staff of malfunctioning equipment, prepares repair requisitions and sends out equipment for repairs according to established procedures; maintains records of repairs and loaners.
8. Transports patients to and from all areas of the hospital utilizing mechanical aids such as stretchers and wheelchairs.
9. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12 and four (4) years' recent, related experience including one (1) year experience in a supervisory capacity, or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to supervise.
• Ability to organize work.
• Physical ability to perform the duties of the position.
• Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.